Oh dear, I have fallen out with Tesco!

keyser666

Poor effort from tesco and nice to see someone not trying to get compo

somethingcorporate

What a prat!

I'd certainly write to them and tell them what a disrespectful moron they have working for them.

apesxx

I would definately put a complaint in to head office. I am a delivery driver for asda and i have always been told by my manager that we are not to walk accross a lawn or even drive onto the driveway unless we are invited to do so by the customer.

Azari

johnsons_baby wrote: »

I've fired off an email & a letter of complaint I'm just about to post. I'm not asking for anything just basically outlining what happened and how disappointed I am in their reactions to the situation.
I can't say I won't ever shop in Tesco again because it won't wash and it's not true because they are the closest supermarket to me.
I've done an asda shop now and it's coming between 7-9am tomorrow so I'm not hugely inconvenienced either but just a bit amazed by the drivers behaviour but as was said he'll do it again I am sure

Please be sure to let us know what response you get.

Generally speaking I don't think writing to the MD of a company is something people should do unless they hit a brick wall lower down.

In this case, however, if you do not get a satisfactory response - definitely including the removal of your ban - I think it would be apposite.

I find it hard to believe that Tesco, at the highest level, expect their middle management to behave in such a bizarre fashion. They spend enormous amounts of money trying to gain customers so throwing them away at the drop of a hat is perverse.

johnsons_baby

I've had a call from a 'manager' at dot com, she has said basically the duty manager yesterday at the store was wrong, she'll talk to a more senior manager & come back to me.
They offered to fulfil my order today but have had Asda deliver already with no issues

pmduk

Some of their store managers are less useful than a chocolate teapot

Justicia

johnsons_baby wrote: »

she'll talk to a more senior manager & come back to me.

Please update us

MothballsWallet

johnsons_baby wrote: »

I've fired off an email & a letter of complaint I'm just about to post. I'm not asking for anything just basically outlining what happened and how disappointed I am in their reactions to the situation.
I can't say I won't ever shop in Tesco again because it won't wash and it's not true because they are the closest supermarket to me.

Actually, you could say that you'd have strong reservations about using their delivery service in future (if your local store offers click & collect, you could use that instead perhaps?).

johnsons_baby

No further communication from Tesco as was promised so will leave it to the letter I've sent to try & resolve (if that's the right word) the matter.

johnsons_baby

Update to say a week later and still no response from Tesco, despite me chasing the store, dot com and letter posted to head office