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Vodafone and dispute

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  • Emy1501
    Emy1501 Posts: 1,798 Forumite
    Ann_S wrote: »
    Where exactly would there be breach of contract ?

    Vodafone have not breached any contract, the OP took out a contract which he terminated early and now has to pay the early termination penalty.

    It would be down to the OP to check the terms and conditions and consider.

    The service provided by Vodafone has to be reasonable if they are not providing a reasonable service then OP could argue along those lines.

    It seems to me that the OP is unhappy with the service provided and therefore it would down to him to consider whether the service provided is what a reasonable person would expect. If its not then he could argue his case in court.
  • firehawk wrote: »
    *sigh*. ok.... fair enough. why dont they take my clothes whilst they are at it.

    when you pay for something, you are paying for the COMPLETE package, not half of it!

    thanks for the not so helpful responses but instead moaning to me that its all my fault for the shoddy service. i was asking my rights, and not trying to turn it on me when that is not the case at all.

    You came here for help and advise, it may not have quite been the answers you were hoping for, but they were the correct answers.

    You were asked to pay a deposit to Vodafone for you to have roaming on your account, this is exactly the same principal as paying a deposit to hire a car, rent a flat etc.
  • thatsean
    thatsean Posts: 992 Forumite
    firehawk wrote: »
    nope, nothing like that :)

    the argument here from my point of view as a paying customer is that they treated me bad.... delays... barely functional online system....threat made 2 weeks after i signed up about paying some deposit I never heard of or have my account closed (whilst I am abroad which costs me more to make the call to them as it was "urgent")

    how can one know what their service is like without taking out a contract? There is no trial.
    Easy. Pay as you go,. 1 month rolling sim.

    Don't fool yourself here. You were cross that you were asked to pay a roaming deposit (you dont say whether you paid it or not), and decided that you wanted out.

    Of course you got your PAC, you can get one the day of connection to a 2 year contract if you like, but it doesn't waive the CONTRACT that you agreed to.

    Assume you still have the mobile that they gave you? No doubt you think you should keep that as compensation?

    Give it 2-3 months as Voda are slow with defaulted accounts and you'll get your final invoice. See you back on here when you are howling about your credit rating.
  • Annie._2
    Annie._2 Posts: 516 Forumite
    Emy1501 wrote: »
    It would be down to the OP to check the terms and conditions and consider.

    The service provided by Vodafone has to be reasonable if they are not providing a reasonable service then OP could argue along those lines.

    It seems to me that the OP is unhappy with the service provided and therefore it would down to him to consider whether the service provided is what a reasonable person would expect. If its not then he could argue his case in court.

    What exactly would the OP have had cause to be unhappy about and have case to argue in Court ?

    As a new customer, all he was asked to do was to pay a deposit in case he should run up a large roaming bill and be unable to pay.

    There are plently of threads on MSE where there poster has come for help and advise having run up a large bill roaming. Vodafone were protecting the customer as well as themselves by asking for a goodwill deposit from a new customer which the OP objected to.
  • Emy1501
    Emy1501 Posts: 1,798 Forumite
    Ann_S wrote: »
    What exactly would the OP have had cause to be unhappy about and have case to argue in Court ?

    As a new customer, all he was asked to do was to pay a deposit in case he should run up a large roaming bill and be unable to pay.

    There are plently of threads on MSE where there poster has come for help and advise having run up a large bill roaming. Vodafone were protecting the customer as well as themselves by asking for a goodwill deposit from a new customer which the OP objected to.

    I have simply pointed out the procedure for the OP to take if he believes that the service he has experience is not reasonable.

    Whether the OP believes he has a case is for him to consider and for a judge to decide he it decided to push the matter to court.
  • Annie._2
    Annie._2 Posts: 516 Forumite
    Emy1501 wrote: »
    I have simply pointed out the procedure for the OP to take if he believes that the service he has experience is not reasonable.

    Whether the OP believes he has a case is for him to consider and for a judge to decide he it decided to push the matter to court.

    All the OP was asked to do was to pay a deposit, he could then be free to roam, nothing unreasonable with that request. After three clear payments, Vodafone would then have had an idea of how the account was handled.

    More like Vodafone have a case with the customer being unreasonable in refusing what is a normal request for a new customer who wishes to use the phone roaming.
  • Herongull
    Herongull Posts: 1,356 Forumite
    Eighth Anniversary Combo Breaker
    The advantage of contract phones is that you sometimes get them cheaper than you would with PAYG phones and PAYG sims. This is not always the case - it depends on the deal you get and your personal circumstances).

    The disadvantages are many:

    1/ Hassle/Poor Service.

    2/ Inflexibility if your circumstances change or you are unhappy with the poor service (unless cancel within a week due to distance selling regs)

    3/ Huge financial risk if you phone is lost or stolen and you don't report it straightaway.

    4/Potential for huge bills from using phone abroad

    If you go PAYG, if they mess you around, you just leave. Bye Bye!

    With contract phones, you can't do this due to the contract - see 1/ and 2/

    You chose to go down the contract route despite the many disadvantages. I don't think it is right to moan about Britain etc.

    If you want good service, shop at John Lewis. Their great customer service is legendary.

    If you don't mind bad service, get a mobile phone contract. Their bad customer service is legendary.

    Personally I would always go PAYG. You can get a great Android phone very cheaply these days, and get free monthly bundles.

    But everyone must make their own decision and abide by the consequences.....
  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    10,000 Posts Combo Breaker
    Ann_S wrote: »
    What exactly would the OP have had cause to be unhappy about and have case to argue in Court ?

    As a new customer, all he was asked to do was to pay a deposit in case he should run up a large roaming bill and be unable to pay.

    There are plently of threads on MSE where there poster has come for help and advise having run up a large bill roaming. Vodafone were protecting the customer as well as themselves by asking for a goodwill deposit from a new customer which the OP objected to.

    Ann - I don't think Emy1501 is backing the OP. Quite the contrary but, if I try to sum up her polite posts in a rather more blunt way, I believe she is saying "Sigh! OK. If you think you are on a winner, then take it to course and see if anyone else, like the Judge, agrees with you"

    If I am wrong, then Emy1501 will correct me, I am sure.

    As far as OP's concern goes, I agree with you 100%. Asking for a deposit for a new contract that was running up high roaming strikes me as very reasonable and his nose was put out of joint. Add that to his poor mobile reception and perceived bad service, and he wanted out. Pity he hasn't read the Vodafone t&c.

    Call limit, deposit and part payments

    a We may set a monthly call limit on your account. We may increase or remove this after carrying out a credit check. You may be able to go over your call limit, but if this happens, you must pay all charges.
    b We may ask you for a deposit:

    • when we connect your SIM card;
    • to increase or remove your call limit;
    • if you increase how much you use the services; or
    • to unblock your SIM card from contacting international numbers, using overseas networks or making premium-rate calls.

    You can ask for a refund of your deposit at any time, but we may reduce your call limit if you do. We can use the deposit to pay off any charges you owe us. When this agreement comes to an end, we’ll repay any deposit you’ve given us less any money you owe us. We will not pay any interest on any deposit we take from you.
    c If there’s a significant increase in your usage between bills, we may contact you and possibly ask for a part payment so you can continue to use our services.


    d When this agreement comes to an end:

    • we will disconnect your mobile equipment from our network (you may keep the mobile equipment, but may have to make a payment as described below);
    • you will have to pay immediately all charges you owe on the date we disconnect your mobile equipment from the network (including any charges for extra subscription services such as content services); and
    you must still pay all the line-rental charges until the end of the minimum period. This applies when this ends in clause 11, except if:

    o we ended this agreement under clause 11a; or
    o you ended this agreement under clause 11b; or
    o we ended this agreement because we were permanently unable to provide the services to you.
  • Emy1501
    Emy1501 Posts: 1,798 Forumite
    Ann_S wrote: »
    All the OP was asked to do was to pay a deposit, he could then be free to roam, nothing unreasonable with that request. After three clear payments, Vodafone would then have had an idea of how the account was handled.

    More like Vodafone have a case with the customer being unreasonable in refusing what is a normal request for a new customer who wishes to use the phone roaming.

    OP seems to be complaining about the service provided ie 30 min wait time to get through to customer services etc.

    Whether these issues are enough to convince a judge that the service provided is unreasonable to a point that the contract should be terminated is another question.
  • Annie._2
    Annie._2 Posts: 516 Forumite
    Emy1501 wrote: »
    OP seems to be complaining about the service provided ie 30 min wait time to get through to customer services etc.

    Whether these issues are enough to convince a judge that the service provided is unreasonable to a point that the contract should be terminated is another question.

    There was a queue and he had to take his turn. The OP had a choice, wait on the line or use call back where he would have been called back. Alternatively, use web chat with an online adviser.

    Vodafone would still have been providing a service for using his phone in the UK.

    He was only asked to pay a small returnable deposit to cover any large bill to use his phone on a roaming network.

    I very much doubt that there would be able reasonable excuse the OP could argue that the contract should be terminated without cost.
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