Help please! Paid for scanning and disk can't be read

sixtiesgal_2

I've just paid £145 to have some personal stuff scanned onto a disk. I've put the disk into my laptop and it will only read one page, then it goes onto a blank page to tell me there may not be enough memory on my hard drive to read the disk. There is plenty of memory on my hard drive but just to be sure I copied one of the files to my external hard drive which has loads of spare memory and its saying the same thing.

I have other scanned images that I have done myself, photos, music, pictures and everything can be read so I don't know what is wrong with the files on the disk.

Can anyone help? Thank you.

S0litaire

what is the file extension?

If it's "tif" or "tiff" then the problem is that they have scanned all the files into a single tiff file. (It's an annoying but semi-standard way of doing it rather than giving each page it's own file.)

Try this program : http://www.irfanview.com/

The problem you are having is that it's trying to open the entire tiff file into RAM and the PC's running out of room.

sixtiesgal_2

Thank you for this. Yes they are tiff files, seven separate files. How do I use the programme you have given me a link to?

S0litaire

all you should need to do is install the program and use that to open the tiff files.

you could always try Adobe acrobat reader ( think it can handle tiff files not 100% sure these days!)

tonyh66

I'm intrigued what did you have scanned that cost £145 could you not have done it yourself with a £50 scanner?

sixtiesgal_2

Thanks, will that work on my external hard drive too as thats where I want to store the files long term. I do have Adobe reader on my laptop but that doesn't read files for some reason.

MrSilk

£145?! :eek::eek::eek::eek::eek::eek:

tonyh66

adobe reader only reads pdf files (I think)

sixtiesgal_2

tonyh66 wrote: »

I'm intrigued what did you have scanned that cost £145 could you not have done it yourself with a £50 scanner?

Seven hand written notebooks. I did start the scanning myself but I have a flatbed scanner and it was taking too long to scan all of that so I decided to just pay to get it done.

tonyh66

sixtiesgal wrote: »

Seven hand written notebooks. I did start the scanning myself but I have a flatbed scanner and it was taking too long to scan all of that so I decided to just pay to get it done.

Thats fair enough, it can be a PITA sitting doing something like that for hours. I hope you can get your files open. Personally I would have scanned every page as a JPG then converted them all to 7 pdf document(s).

S0litaire

tonyh66 wrote: »

adobe reader only reads pdf files (I think)

think your right!

I was sure older versions of adobe reader opened tiffs!