Poor speeds from talktalk

georgiac

My OAP father's internet provider is talktalk and has been for years.

TBH they have been fine and he has been very happy with the service.

Now however his broadband connections which should be around 8mb are down to 0.2

I know nothing about these things but tried a different router, different phone socket, connecting using ethernet cable and also wirelessly.

The results were consisitantly poor.

Talktalk want £50 to come out and investigate the problem.

Is there anything else I should try before he has to spend so much.

Thanks

visidigi

if he's outside his minimum term of contract call and cancel, they'll want to know why and they may just waive the fee...

elektra

1) do a quiet line test - dial 17070. If you have any noise then maybe a line fault

2) test at test socket and maybe change filters , see this post for details
http://forums.moneysavingexpert.com/showpost.php?p=57326955&postcount=8

3) register on talk talk forums rather than trying to deal with support on the phone
http://www.talktalkmembers.com/forums/

macman

Tried changing the filter for a known good one?
Filters do go bad, and the ISP-provided ones are the cheapest rubbish available.

brewerdave

Could also be congestion/oversubscription on the local TalkTalk exchange kit (if he's on LLU) -couple of years ago my S-I-L's connection had slowed right down - when he got thru to TT Cancellations they put him on to 2nd tier tech support who admitted that his line had been "banded" (restricted bandwidth) - within 5 minutes his synch speed had risen from ~0.8Mb to 5.5Mb!!!!

devilchef

He may just need to update some of the programs on his computer, go to http://www.filehippo.com/updatechecker/ and download their tool to search and then update programs that windows miss, best of all it's free and well worth doing

TalkTalk

hi georgiac,

If you join the TalkTalk Members Forum or tweet us @TalkTalkCare we can investigate into this in more depth.

Regards

Mark
Online Community Department

caveat_emptor

My AOL LLU connection is painfully slow this afternoon 0.75 Mb. Can't believe it. Time for a change methinks. Make that 0.5Mb download

arcadia00

I am having same problem for around a week now with TalkTalk. It was never fantastic but it was acceptable, but now the speed is 0.2 during peak time for a week now.

TalkTalk

hi caveat emptor & arcadia00,

If you use the contact details below we will be more than happy to investigate.

Regards

Mark
Online Community Department

arcadia00

TalkTalk_Company_Representative wrote: »

hi caveat emptor & arcadia00,

If you use the contact details below we will be more than happy to investigate.

Regards

Mark
Online Community Department

Sorry what contact details below? I tried to join the users forum to address the problem but was not allowed to. I was told I was a TT business customer, even though I am a domestic user who was previously with all incarnations of company ownership of this account which I've had for a decade going back though talktalk, opal, pipex, tiscali, freedom2surf.