can tmobile legally transfer customers to the new ee without permission

G8311374

Hi since the new EE has been started my service with tmobile has been awful. Is the transfer legal and can it be used to get out of contract?

Jon_01

All that's change is the operator title, from T mobile to EE. Nothing else has changed, you're not on the EE 4g network.

Ultrasonic

Jon_01 wrote: »

All that's change is the operator title, from T mobile to EE. Nothing else has changed, you're not on the EE 4g network.

It seems that in practice there have been changes other than just the name to the service of many customers though. See e.g. here (and many discussions elsewhere):

https://forums.moneysavingexpert.com/discussion/4204309

robbies_gal

you cant get out of it because of the name change but signal is something else alot of us are having probs

forgotmyname

Is the whole network down tonight? Had several calls asking me to check online.

Lots of complaints on message boards. But i couldn't find an orange website with a working link to a network status page.

mobilewizard

Hi Helen,

I work for a mobile phone company (not T-Mobile, but I won't name which one).

If you've experienced a change in coverage at any time during the contract then you should contact the technical support team in the first instance so they can go through diagnostics to establish if this is a fault with the handset or the network, or if that's just the way the network is designed to work in your area.

If they find there is a fault, then you need to give them a chance to resolve this before you can cancel.

If the coverage has changed, and they cannot resolve this, then they should be able to look at how many dropped calls, failed calls etc that you've been experiencing and make a decision if they will cancel the contract or not.

Our policy is usually if the customers coverage has become significantly poor, then we will cancel the contract and not apply any termination fees if the handset is returned to us (you can keep the phone if you are within 110 days of the contract end date), or if you have lost the handset, or you refuse to return it, we will charge 50% of your remaining monthly charges.

Your always best to contact the network first to see what they can do to resolve your complaint before looking at cancellation.

Hope this helps.

[Deleted User]

mobilewizard wrote: »

Hi Helen,

I work for a mobile phone company (not T-Mobile, but I won't name which one).

If you've experienced a change in coverage at any time during the contract then you should contact the technical support team in the first instance so they can go through diagnostics to establish if this is a fault with the handset or the network, or if that's just the way the network is designed to work in your area.

If they find there is a fault, then you need to give them a chance to resolve this before you can cancel.

If the coverage has changed, and they cannot resolve this, then they should be able to look at how many dropped calls, failed calls etc that you've been experiencing and make a decision if they will cancel the contract or not.

Our policy is usually if the customers coverage has become significantly poor, then we will cancel the contract and not apply any termination fees if the handset is returned to us (you can keep the phone if you are within 110 days of the contract end date), or if you have lost the handset, or you refuse to return it, we will charge 50% of your remaining monthly charges.

Your always best to contact the network first to see what they can do to resolve your complaint before looking at cancellation.

Hope this helps.

That^^

It is just a simple "friendly" name change in the SIM, remember the old Nokias which let you see all of the pre-programmed operator names in the handset? its like editing those - but on the SIM for newer handsets.

Niv

Just to add they have been EE for quite some time so it is just the public face of the change that is new.

prowla

I wasn't sure if they are called "ee" (an elongated "e" as in "ee bah gum") or "E" "E" (as in one "E" and then another separate "E").

Apparently it is "E" "E".

Niv

prowla wrote: »

I wasn't sure if they are called "ee" (an elongated "e" as in "ee bah gum") or "E" "E" (as in one "E" and then another separate "E").

Apparently it is "E" "E".

It stands for Everything Everywhere therefore it is as you found out E E rather than eeeee

In case anyone is interested:

http://en.wikipedia.org/wiki/Everything_Everywhere

Niv