No 'cooling off' period for TMobile/Orange

Emy1501

Looking again seems that a mobile phone contact is a service agreement rather than a credit one.

Seems strange when most people have to be credit checked and are in a sense taking out a loan to get the phone free when you look at the contract price v a sim only price.

Guys_Dad

This point has been covered so many times that for regular contributors to this forum it's like Groundhog day.

I recently posted a link to CPW returns policy on another thread. Start here. http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7B11675630-0cf5-11df-5538-f20203001e3d%7D

No coverage? See here http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{bebb2480-b4ff-11df-4d0c-f20203001e3d}

Note :- These are over and above your statutory rights to cancel which differ in store (virtually none) to Distance (which disappear if you use the handset or even try a call on the sim). If you want to see a really rigid application of DSR, then read 3's t&c which, I believe, are legally compliant. They give you the right to inspect the handset, as long as you don't turn it on (virtually !)

So, you give the handset you want a good test out in-store, then,as suggested, try out a free sim or a friend's phone, where you ,most need it and then either buy DSR or OTC.

Actually, CPW's in-store policy is better than others' DSR even for O2, TalkMobile and Virgin.

thatsean

Emy1501 wrote: »

Wouldn't a mobile phone contract be classed as a credit agreement and therefore wouldn't you have up to 14 days to cancel any credit agreement?

No. The phone isn't on credit - it's a subsidised inducement to pay an airtime service; therefore it's a the retailers' discretion to allow disconnection.

MunkyHeed

Thanks for the input all. I'm moving house soon and my mobile contract is up, so I don't have access to the main place it'll be used. Saying that, the property is currently occupied, so I may just go over and ask which mobile network they use.

"Err.. hello... bit of a weird question, but...." :-)


To re-iterate though, I wouldn't want to get rid of the phone/contract because I didn't like it... it would be because it didn't work, i.e. no network coverage.

Emy1501

thatsean wrote: »

No. The phone isn't on credit - it's a subsidised inducement to pay an airtime service; therefore it's a the retailers' discretion to allow disconnection.

Long time since I considered a contract phone for all the problems you read on the forum.

Personally I cant see where any phone is subsidised under a contract plan when you comapre to a sim only deal. It seems clear to me that anyone buying under a contract is paying of the phone over the term of the contract rather than up front as they would by buying a phone and taking out a sim only deal.

I suspect though its a roundabout way of getting out of a credit agreement.

robbies_gal

still doesnt matter moneky unless they say u can cancel uder their specific terms then youre stuck with it