Haven's (glitch) price mistake on website

wealdroam

unholyangel wrote: »

Googles cache is dated 12th november and is the same. Only place I can find the term you stated on havens T&C's was back from July 2011.

Blekko webcache does show the older version of the error text as recently as 24 Sept 2012.

unholyangel

wealdroam wrote: »

Blekko webcache does show the older version of the error text as recently as 24 Sept 2012.

So its been changed sometime in between september 24th and november 12th.

sallysow

Hi the message was



Our very best 2013 booking offers must end MIDNIGHT Sunday 11 November. Dont miss out go on line today







no more SMS? TEXT END to 78070

I HAVE A SNAP SHOT OF THE DATE AND time which says the 11th November with the old terms and conditions on them will put them on in a minute.

sallysow

The snap shot I HAVE OF THE TERMS AND CONDITONS on the 11th is dated with times but it is a photo can i post it on this thread

sallysow

I have a snap shot of the old terms and conditonS on the website date 11th november I SUGGEST YOU PERSUE THIS WITH TRADING STANDARDS AS WE HAVE

sallysow

I have a snap shot of the old terms and condtions dated 11th November 2012

OlliesDad

Just to be clear.. do you have a snap shot of the terms and conditions?

sallysow

Yes I do lol

Enfieldian

Best take a snapshot of the hotel as well then, because it will be the closest you will get at that price.

Suckerforadeal

Hi All,

First posting after years of receiving Martins great deals and advice.

Okay, we have booked a couple of holidays with Haven, after they continued to send me emails with a link to a promotional price, being the last day of the offer I went on line. Great family holidays for 2013 booked at a great price.

Printing out the terms and conditions, reviewing and agreeing to them Icompleted and paid in full.

They have taken payment from my account, now they have sent a new invoice for the balance of the holiday, an additional £600 each.

Whilst I appreciate the deal may have been good it didn't appear ridiculous when holiday prices fluctuate wildly as demand and promotions dictate ie the good ol' Sun Holidays. In the last 2 weeks the Haven holiday has increased by 50%

In the email trail from Haven they have referred to new terms andconditions, not the terms and conditions I saved and printed out on the day ofpurchase, Haven staff have been rude and un co-operative and have sent a letter explaining that trading standards are on their side so if you want the holidayyou must pay additional charges.

Firstly Ihad agreed to their initial terms and conditions, which they changedand then referred to news terms and conditions, saying that these were legally binding and superseded the previous terms and conditions!

Secondly they have requested additional payment for something which has been paid in full and debited from my account. (Distance selling, both parties commit to sale once funds have been collected?)

Thirdly If Haven have the ability to increase holidays blaming it on a glitch how can you have confidence in future on line marketing and pricing?

Haven will now no longer discuss with me, they have advised that specialists are dealing with the 'issue'

Also, another note on the new terms and conditions, all adults who book onthe site MUST appear on the Electoral Roll, so be aware if you have family members for overseas or those not registered on the Roll you could end up being evicted from site!!