Haven's (glitch) price mistake on website

curly_em_2

Yesterday morning(sunday) i was told of a Haven holidays website glitch basically giving holidays away.
I booked 2 and only paid £60 each had confirmation emails to show bookings and prices paid.
Today i have had emails off them saying that there was a error in the pricing on the website and have sent me 2 new confirmation with the correct amounts i should of paid.
My question is should they honour my bookings as it was clearly their mistake

Slowhand

Nope......

unholyangel

Read their website T&C's.

I'm willing to bet they have their terms and conditions sewn up nicely and that no, they don't have to provide the holiday booked at the advertised price.

bod1467

Equally though, you should be able to cancel for no penalty - you don't HAVE to pay the revised price.

dalesrider

unholyangel wrote: »

Read their website T&C's.

I'm willing to bet they have their terms and conditions sewn up nicely and that no, they don't have to provide the holiday booked at the advertised price.

Price guarantee We guarantee that once you have paid the appropriate deposit we will not change your holiday price unless you make a change to your booking. We reserve the right to amend the VAT element of prices in the event of a change to the rate of VAT.

And not a E&OE in sight.....

OlliesDad

dalesrider wrote: »

And not a E&OE in sight.....

I'm guessing you missed:

Errors All prices and offers are subject to change and errors subject to correction. If we discover an error in the pricing of the holiday you have booked, we will tell you and ask whether you wish to continue with the booking or cancel it (free of cancellation fees).

unholyangel

dalesrider wrote: »

And not a E&OE in sight.....

What? You mean like this paragraph found in their T&C's?

Errors All prices and offers are subject to change and errors subject to correction. If we discover an error in the pricing of the holiday you have booked, we will tell you and ask whether you wish to continue with the booking or cancel it (free of cancellation fees).

Guardsman

OP you got the answer in stereo

Msdamour

OlliesDad wrote: »

I'm guessing you missed:

I too spotted this glitch, booked a short break at £31, today I get an e-mail with an amended confirmation with a cost for more than the current website price - AND NO MENTION of there being an error hence the revised confirmation

dalesrider

OlliesDad wrote: »

I'm guessing you missed:

Errors All prices and offers are subject to change and errors subject to correction. If we discover an error in the pricing of the holiday you have booked, we will tell you and ask whether you wish to continue with the booking or cancel it (free of cancellation fees).

You are correct sir :rotfl:

Msdamour

dalesrider wrote: »

You are correct sir :rotfl:

but what if the revised request for additional payment makes no mention of there being an error - but simply arrives as a confirmation?