Dishwasher woes - making dishes dirtier

scottishminnie

At last an update. I called JL again. In fact it took 3 calls to different areas so be finally told I was "allowed" to call Bosch direct and given a number. I got through to them, armed with the serial number etc however as I didn't have the original receipt they wouldn't initiate any kind of file. I had the paper guarantee from JL however that was no good I was informed.

So after finding the original receipt I called again expecting there would be something of significance on the receipt. Apparently not, I had to prove I had it before they could send an engineer and I would need to show it to him before he entered the premises.

Well, the engineer came last Friday, very pleasant gentleman who spent a good hour trying various things and finally saying he would replace the pump as he is certain that is the problem.
He did also say it wasn't uncommon in certain models for this to happen early on.

He was just about to leave when I remembered I hadn't shown the receipt so I said I would go and get it. He just shook his head and said there was absolutely no need.
He has since been back and replaced the pump so fingers crossed the problem is fixed.

I'm still very unimpressed with John Lewis. What should have been a relatively simple process was overcomplicated for no good reason. I sincerely hope the dishwasher has a long and healthy life from now on!

sunshinetours

Glad sorted now - but for anyone reading this - just contact Bosch direct. As experience above shows you do not need to have "registered" your product just have the priginal receipt to show it eligible for 2 or 5 years as applicable and their service I have found excellent (Siemens but same experience)

One reason I happily pay more for their products than companies like Hotpoint whose service was pretty lacking (and used more!)

Tibbie's_mum

I love Bosch and their customer service. I managed to snap the handle of my drier, rang the number on the front of the machine and CS sent me a new one FOC and it arrived the very next day!