Items delivered are counterfeit, now paypal want us to prove it!

squeaky

Hintza wrote: »

Well you have probably downloaded a load of malaware, I suggest you thoroughly clean your computer asap.

And on that note there's a very good guide to cleaning up to be found here:-

Techie Stuff


Full instructions and sources of free and effective software are in the main sticky.

snuggle69

meer53 wrote: »

They say they'll refund you minus a 10% restocking fee, did you ask them about this ?

It's clearly not a UK website, the awful grammar gives it away, no retailer like True Religion would make these mistakes.

I think you might have to chalk this one down to experience

They wont even answer our emails, havent right from when the order was put on which is when alarm bells started to ring!

prowla

Some years back I bought some software and what arrived was counterfeit.

I raised a dispute and ebay told me that I would have to return the items to the seller at my own expense in order to receive a refund.
I had a bit of an argument about it with them and told them I would rather take them to the police as evidence of counterfeiting.
ebay insisted I had to return them, and in the end they gave me a goodwill payment to cover the postage.
And I got my refund.

However, I'm not really satisfied that what was done was "right".

But I also contacted the original software vendor about it, and they never even bothered to reply, so I decided that if they didn't care, why should I.

Elle7

You'll probably find that the retailer he usually buys from will write a letter - just remember that it needs to be on headed paper.

I second everyone saying that you need to thoroughly clean your computer before you do anything involving personal information - checking emails, internet banking, online shopping - anything. That website is riddled with malware and trojan horse viruses, and the fact your virus protection isn't alerting you strongly suggests that your computer is already infected.

somethingcorporate

snuggle69 wrote: »

We now know we have made a mistake, and I am on here asking for advice not to be slated for buying in the first place. If you cant be constructive then why post?

If pointing out the obvious helps one other person avoid buying with these bunch of cowboys then my post is useful.

There are some common sense signs that tell you whether a site is legit, prices and text are the two obvious ones.

snuggle69

Elle7 wrote: »

You'll probably find that the retailer he usually buys from will write a letter - just remember that it needs to be on headed paper.

I second everyone saying that you need to thoroughly clean your computer before you do anything involving personal information - checking emails, internet banking, online shopping - anything. That website is riddled with malware and trojan horse viruses, and the fact your virus protection isn't alerting you strongly suggests that your computer is already infected.

Thank you I will do that this evening, dont want these con artists getting away with anything else.

tweeter

Run all your transactions from an iso or usb memory stick to protect yourself from Windows so as not get infected with stuff from dodgy sites.

custardy

snuggle69 wrote: »

Well I checked on there prior to purchasing and could not find anything like that on there!

did you not look at anything?

1st thing i noted was free delivery on US orders. not something you see on UK sites

on the T&Cs

Shipping

All the True Religion are free shipped to worldwide. The shipping time is about 5-7 business days.
We will try our best to ship out your order as soon as possible, meanwhile we will email you to confirm your order. Normally within 24 hours if the products are in stock. In any event, we will dispatch your order within 48 hours. If we can't ship out your order on time, we also email you to tell the detailed delivery time. Of course if we won't keep our promise, you have the right to cancel your order for receiving a full refund.

Warm prompt: Do remember to write the detailed shipping address, if nobody is at home,please leave a message when placing the order or consult us first,so that you can receive your order smoothly.

Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection.

Cancellations

If you wish to cancel your order, pls email us immediately. Shipped orders cannot be cancelled, or 20% cancellation fee applies. Hope you can understand. Hope you can understand. Thank you.

Returns

We only accept exchanges for new and never used items with all accessories and packing.To return an item, you must email us and inform us of the reason first. Then we will provide you with further instructions about our shipping information. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 10% restocking fee. Buyers are always responsible for the shipping charges. After receiving the return goods, we will refund your the payment.

Exchanges

To exchange a product, you must email us and inform us of the reason. Then we will provide you with further instructions about our shipping information. The goods can be exchanged under the circumstances of unuesd and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.
We strongly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.

unholyangel

Elle7 wrote: »

You'll probably find that the retailer he usually buys from will write a letter - just remember that it needs to be on headed paper.

I second everyone saying that you need to thoroughly clean your computer before you do anything involving personal information - checking emails, internet banking, online shopping - anything. That website is riddled with malware and trojan horse viruses, and the fact your virus protection isn't alerting you strongly suggests that your computer is already infected.

Or that they possibly don't use the same software as you/Hintza and the software you're using may be creating false alerts/conflicting with another program in order to cause false alerts.

I regularly saw this when using my works computer.....it would flag as malware on their virus program but wouldn't flag on mine at home. Funniest one was when it flagged the company website as malware and "suspicious"

*touch wood* its been nearly 10 years since I last had anything other than tracing cookies.

snuggle69

custardy wrote: »

did you not look at anything?

1st thing i noted was free delivery on US orders. not something you see on UK sites

on the T&Cs

What is it with people on here I know we made a mistake and thats why I am asking for advice.