* Tesco Christmas Clubcard Exchange - NOW ON *

no_coupon_no_purchase

Always shopped in Asda or Morrisons but decided in the New Year of January 2012 to totally spend every penny at Tesco to see how I did with the points. After spending over £10,000 a third of my salary I have managed to gain £115 in clubcard vouchers as I joined the Christmas saving club. I was extremely happy to receive these and am totally new to the whole thing and have found the whole experience so far to be a complete and utter NIGHTMARE.

I found a link on MSE yesterday to Teco groceries with 1/2 price gift sets for Christmas (which run out today), all of which had a double up exchange banner on them.

Being completely new I wanted to make sure 1, I used my clubcard vouchers to the best of their ability and 2, I did it right.

First at 5:30pm yesterday I found all items I wanted and made sure they added up in my basket for £50.50 so I could use £20 to exchange for £40 and £10.50 out of my additional savers I had saved myself through Tesco through out the year. On completion of all this I proceeded to the exchange and exchanged £20 for £40 through groceries, after waiting 3 hours, instead of the recommended 30 minutes I finally received my email of my e-coupons to find they did not work. Feeling completely deflated and the fact it was now gone 11pm I went to bed to try and resolve in the morning by telephone.

9AM this morning I rang clubcard rewards and spoke to a lovely chap there who went through everything and told me I did everything CORRECT phewww i'm thinking as I originally believed I had "£$% up. He told me even though it was all done correct he had to put me through to groceries to resolve it okay I said.

9:30AM i'm through to groceries having to explain everything once again and the fact I have not "£$% up Tesco's has. I am then told for some unknown reason and of course no fault of my own but the e-coupons did not work and they will have to email me new ones (still awaiting these). Also due to the half price ending today I will miss this so explained to the member of staff I was not happy and wanted to file a complaint as the error was by Tesco and not me I do not see why I should suffer.

Now it is gone 10AM and i'm being told I will have a call back received this shortly after the termination of the call and spoke to a manager. He has apologised for big mess and advised me to go ahead with ordering products but after today will cost me full price £101 and I would have to pay £50.50 where as before I was getting it all FREE but he has said he will refund me the £50.50 so I am still in the same financial situation had it all gone through yesterday.

It is now nearly half 11 I am still yet to receive my new e-coupons and am so sceptical about proceeding just in case I do not get any refund. So sorry for any of you who have taken the time to even bother reading this.

Rant over from a very unhappy Tesco customer

no_coupon_no_purchase

P.S Vouchers came through as I clicked submit

no_coupon_no_purchase

Dear Misssmith
Thank you for notifying us of your complaint. We value our customers' feedback, which helps us to monitor and improve our services.
We are sorry to hear that you have been dissatisfied with the service you recently received from Tesco. As an apology we would like to offer you a ? 10.00 eCoupon, with our compliments, to spend on your next grocery order on Tesco.com. To use this eCoupon simply type in the code !"£$%^&*() when you reach Checkout. This eCoupon can be used from 5 Nov 2012 to 5 Feb 2013

If you have any questions, you can also e-mail us at online@tesco.co.uk. Or you can contact our Customer Helpline on 0845 722 55 33 between 9am and 11pm Monday to Friday, 9am and 8pm Saturday and from 10am to 6pm on Sundays.

Best wishes,
-
Tesco.com


Tesco.Com Limited
Company Number: 3942522
Registered in England
Registered Office: Tesco House, Delamare road, Cheshunt, Hertfordshire EN8 9SL


Have changed the code for obvious reasons and have received four of these but they are not giving me extra via these they are simply the £40 i'm owed because the others did not work I am so worried about proceeding and spending the £50.50 just in case I do not get it refunded.

chirpy2003

Is any one else having peoblems with delays on orders collect from store via tesco direct??? have tryed to call tesco but they are so busy then when I got through they cut me off.

Any

I've ordered Exchange vouchers for Tesco Direct (delivery via email) on Saturday and they still didn't turn up..
How long does it usually take?

no_coupon_no_purchase

Any wrote: »

I've ordered Exchange vouchers for Tesco Direct (delivery via email) on Saturday and they still didn't turn up..
How long does it usually take?

It should only take 30 minutes mine took 3 hours or so but a lot of people received theirs in their junk email so that is worth a check.

Firebird

Mine took about 15 mins on Friday night

no_coupon_no_purchase

chirpy2003 wrote: »

Is any one else having peoblems with delays on orders collect from store via tesco direct??? have tryed to call tesco but they are sogg busy then when I got through they cut me off.

0800 505555 try that one I pressed the relevant number and was connected in no time and importantly it is FREE

Any

no_coupon_no_purchase wrote: »

It should only take 30 minutes mine took 3 hours or so but a lot of people received theirs in their junk email so that is worth a check.

Thanks, I did check junk mail but nothing. I think I need to call them.

pivotalgubbins

no_coupon_no_purchase wrote: »

whole experience so far to be a complete and utter NIGHTMARE.

So, if I read right - you ordered the vouchers yesterday at 5.30pm and Tesco's system did let you down. However, by 11.30am the NEXT morning you have the vouchers ready to use.

I'd call that pretty good customer service to be honest. If that is a 'NIGHTMARE' then you've had far too easy a life! :rotfl: