MSE News: Flight delay compensation floodgates open

ladaowner55

does this include package holidays?

stephenc2010

Had a cancelled BMIBaby flight from Cardiff to Edinburgh in 2008. I was handed a piece of paper just saying that my flight had been cancelled and to try another airline.

However, there is no link on the new BMIBaby website for claiming the compensation and the British Airways compensation website does not accept BMIBaby flight details.

Has anyone experienced the same problem?

acedo

I've claimed each and every time and only succeeded when affected by overbooking as this is an obvious fault of the company.

Everytime I tried with Ryanair I got this answer:

"Unfortunately, this flight was delayed because of an unexpected safety/technical problem (bird strike) with the aircraft due to operate your flight. It was necessary to delay the departure of the flight until the fault was rectified and the aircraft was cleared for operation by our Engineering Department."

How can we validate that? All we have is their word...

Kite2010

Its Ryanair for you.

Any reason not to give you money.

They will blame strong winds next leading to the plane not arriving on time for its slot and taking extra time to turn it around.

Honeywell40

Does this include package holidays. I was delayed by 11 hours in Corfu, an hour short of the insurance provision.

Voyager2002

Honeywell40 wrote: »

Does this include package holidays. I was delayed by 11 hours in Corfu, an hour short of the insurance provision.

If your journey to/from Corfu was by air, then yes.

egpx

These circumstances include:

• Bad weather
• Industrial action
• Political problems
• Security or safety issues
• Air traffic management decision

That should just about cover every flight delay going. What about delays caused by aircraft being unservicable? Could an airline claim that the delay is a safety issue as departing in an unservicable aircraft would be unsafe?

Got a claim outsanding for a Flybe flight that was 5 1/2 hours late last August. That was caused by an earlier technical issue which created an initial delay which caused the flight crew to go out of ours which lead to another delay as they sourced a standby crew from a base 100 miles away. There may have been an ATC delay to one of the earlier flights as well. Try picking the bits out of that one...

londoner2009

I have a question ...

My Aunt who is from Canada booked a flight from Canada to Kenya on KLM via Amsterdam... On the way back to Canada she booked to come from Kenya to Holland to London and stay with us for 10 days.

What should have been around a 1 hour flight from Amsterdam to London City Airport turned into a 9 hour delay. Although the flight was booked through KLM, the actual plane was CityJet..

Who do we apply for compensation with, KLM or CityJet?

My aunt say inside of the plane, on the tarmac for over 9 hours.

The initial delay was caused by Fog in London, HOWEVER the bulk of the delay was caused by the Captain of the plane constantly allowing passengers inside the plane to get off.

I believe the Captain allowed passengers to get off the plane 3 times. Each time passengers were allowed to get off the plane they then had to remove the bags from the holding area, and each time they did that they missed their take off time slot and had another 2 hour wait.

My aunt is a diabetic and was not prepared for a 1 hour flight to take over 9 hours.

Whats the best way to claim for compensation? And who from KLM or CityJet?

miduck

richardw wrote: »

DON'T GET EXCITED ABOUT THIS!

The crux of this is that even if an airline is at fault for a long delay, they are not going to openly admit fault and pay out because the regulatory authorities do not have enough teeth to make them do so.

Airlines are also not frightened of small claims court threats because their lawyers have advised them of how to make the best of the procedure to avoid a case going to a hearing.

This isn't a windfall that journalists perceive it is going to be.

Journalists should be focusing on how inadequate the enforcement of legislation is and why the regulators don't have enough teeth for enforcement.

Chickens will not be hatching for IPad Minis in time for Christmas.

Can you clarify the highlighted section please? Sounds like rubbish to me - if the claimant completes the forms properly, there is little the defendant can do to stop the case going to hearing.

miduck

acedo wrote: »

I've claimed each and every time and only succeeded when affected by overbooking as this is an obvious fault of the company.

Everytime I tried with Ryanair I got this answer:

"Unfortunately, this flight was delayed because of an unexpected safety/technical problem (bird strike) with the aircraft due to operate your flight. It was necessary to delay the departure of the flight until the fault was rectified and the aircraft was cleared for operation by our Engineering Department."

How can we validate that? All we have is their word...

Bird strike would be an exceptional circumstance - it is beyond the control of the airline.

egpx wrote: »

These circumstances include:

• Bad weather
• Industrial action
• Political problems
• Security or safety issues
• Air traffic management decision

That should just about cover every flight delay going. What about delays caused by aircraft being unservicable? Could an airline claim that the delay is a safety issue as departing in an unservicable aircraft would be unsafe?

Got a claim outsanding for a Flybe flight that was 5 1/2 hours late last August. That was caused by an earlier technical issue which created an initial delay which caused the flight crew to go out of ours which lead to another delay as they sourced a standby crew from a base 100 miles away. There may have been an ATC delay to one of the earlier flights as well. Try picking the bits out of that one...

Technical failure is not deemed to be a safety issue by the ECJ. Personally I disagree with this, but I don't make the law.