The Norfolk hamper company thread

arthursleep

https://www.norfolk.gov.uk/tradingstandards

Look under consumer advice section specific area for the nh company

denmjd

arthursleep wrote: »

Found it for anyone else waiting, here goes!!

just tried got through straight away, but the system has gone down, they will call back if they have anything for me they said so fingers crossed.... thanks for the number x

sarahg1969

If they are bespoke hampers or contain perishable food, then the DSRs don't come into play.

However, where the hampers are part of a Christmas offer, time was clearly of the essence.

Unfortunately, getting the money back, or refunds on returned hampers is an entirely different matter. If you paid by Paypal and are within the 45 days, or paid by Visa and it was over £100, then you're probably OK, but other than that I wouldn't hold out much hope.

Toto

I just called Uk mail, nothing for me again.

Lynsey

CarlS_2012 wrote: »

Neil replied to my email:

"one thing i do not do is lie and i find that quite offensive i have sent your hampers like i said."

He can't even tell the truth there either!!

All the info should be HERE

If they were for pressies and too late, just return them or get him to arrange the return and request a full refund. TBH, I would be very surprised if what you do receive (if you do) will be as advertised

Merry Xmas to you all and good luck, but again Trading Standards should aid you well. He'll have to satisfy them or risk prosecution.

Lynsey

arthursleep

Toto wrote: »

I just called Uk mail, nothing for me again.

:mad::( sorry to hear that

arthursleep

arthursleep wrote: »

https://www.norfolk.gov.uk/tradingstandards

Look under consumer advice section specific area for the nh company

This link says you can return hampers

sharnad

treasureirealnds wrote: »

Oh and I've just put in my Paypal claim for £77.
I paid the £10 hamper club membership separately though so I wont get that back!

Think of all those tenners he gets to keep!!

I soilders how many people joined this and will never order again

sarahg1969

arthursleep wrote: »

This link says you can return hampers

Absolutely (providing they're not bespoke or containing fresh food). But getting the money back is another matter.

jenster

http://www.norfolk.gov.uk/view/NCC116386

problem is and i think the main one is the over £100 one lots of us including me have spent £100 but not as a whole ie the hamper deal for £45+ P and P then adding a honey hamper £24.99 etc and a preserve basket again all done seperately

and all done more then 45 days ago

so annoying