The Norfolk hamper company thread

bargain_babs

Tipitytoppity wrote: »

No, UK mail said next delivery is on Monday.

what to do? wait in on Monday for the hampers and hope that they turn up and are decent enough for presents
or try and cancel through Paypal and go off and buy presents
and hope that I get my money back

any thoughts people? I ordered way back in October ...........

ellieo

me to !
that leaves 57

auditbabe

debi1402 wrote: »

im one who hasnt got one hamper so that leaves 58.

Welcome to our small (:rotfl::rotfl::rotfl::rotfl::rotfl:) club

Lurleene

Me too .....................

Toto

bargain_babs wrote: »

what to do? wait in on Monday for the hampers and hope that they turn up and are decent enough for presents
or try and cancel through Paypal and go off and buy presents
and hope that I get my money back

any thoughts people? I ordered way back in October ...........

Truthfully at this stage I would, as I have, replace the gifts. Unless of course you have the kind of family/friends who you see regularly and who wouldn't mind a late gift. I doubt I will be seeing a delivery on monday so I had to just replace the gifts I needed to.

Toto

I make it 54 left

denise38

A_Phoenix_of_Tangerine wrote: »

You're either brave or naive believing Neil when he says he'll refund you... Go the Paypal or chargeback route if you want a refund and nothing more to do with this company - goods didn't arrive on time and are therefore unfit for purpose. Keep the hamper safe and tell Neil he can collect it at HIS expense. Good luck!

Unfortuantely too late to go down chargeback route as my order was made & paid mid October. To be fair mine was posted when he said it would be and he called me and offered a refund as it had been lost by UK mail but only after I tweeted and asked for refund as they hadn't arrived and I had twice told them the date I nedded them by. This was in the early days . I have spoken to my bank and looks like chargeback unlikely as I have no confirmation date on it for when they were to arrive or be posted. Bank says I need to have a date so that they could have gone down non delivery route. Obviously that not the case now as I have the goods which do show they were posted when he said . Wondering if the contents don't match If i can go down the route of goods not as promised but I have no proof as to what they should have been other than 100 pages on here !
Think I will take a peak anyway just to see what like mine are!
I have emailed him but still await reply that I know will never come !

debi1402

auditbabe wrote: »

Welcome to our small (:rotfl::rotfl::rotfl::rotfl::rotfl:) club

been waiting on 4 hampers gave up now. will wait till christmas done then go about trying to get money back.

littlegreenalien

ohmochraich wrote: »

Those hampers look lovely! If some look a wee bit small. Yours were collected the same date as mine (allegedly) were. If I got something looking like those I would be chuffed cos then I'd at least have something to give on the day.

Can I ask if they are really heavy or quite light and were they in one package or in a few? I apparently have 3 weighing 10? (Dunno if its ten kilos, pound or kippers...... !).

It is such a shame they conducted their business the way they did as based on most of these hampers that have been pictured (with a few notable exceptions) I would have spent a fortune with them over the years...........:(

What deals were these picks from littlegreenalien ?

This was the Festive special. They came in one big box and one smaller one and yes they were quite heavy.

karlie88

littlegreenalien wrote: »

If that's the £30 Christmas hamper I'll be receiving then I'll be complaining.

The wooden tray is worth £5 on their website: http://www.thenorfolkhampercompany.co.uk/wooden-tray-709-p.asp

(And that's assuming you were sent a large one!)

The jams look like the smaller pots, the cake looks tiny and the Christmas pud is the smaller size too! RRP is probably £10 for the whole lot. So where is the other £15 worth of goods?

:mad:

Also how can Christmas hampers have such a significant difference in contents?

xSuziex received the following (thanks for the pic):



Now as far as I'm aware, they're both from the 12 + 12 deal. Please correct me if I'm wrong.

How can a business treat customers so unfairly?

:mad:

(Not having a go at xSuziex or anyone else who has received their hampers as advertised; just find that it's awful customer service from Neil and The Northern Hamper Company).