The Norfolk hamper company thread

Lady_Leah

Tracyjj0 wrote: »

Gone beyond anger now and am just left feeling really low about this

Yep,me too:( I've got a stinking cold and chest infection, I really don't feel like traipsing round shops for replacements, plus Idon't evenknow what to get as replacements!

I emailed UKMail yesterday, they have no consignements for my postcode before Christmas.

If he could have just told me last week when I tweeted and e-mailed, I'd be sorted by now.

Ipaid on my Delta card so not sure where that leaves me:mad:

eviebibi

I have just filed a Paypal claim even though I ordered in October so theoretically outside of the 45 day period. It let me do it though so we'll see what happens! So it's worth giving the Paypal route a go.

Hope that helps

Middlestitch

If you paid by debit card, you are still within the 120 day period to try the chargeback route if your goods have not arrived as promised. See http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/

Redouble

eviebibi wrote: »

I have just filed a Paypal claim even though I ordered in October so theoretically outside of the 45 day period. It let me do it though so we'll see what happens! So it's worth giving the Paypal route a go.

Hope that helps

It lets you do it it immediately deletes it as it is outside of the time frame I'm afraid

Toto

maxtweenie wrote: »

If you haven't already done so, your next step is to fill in the CAB form online, and then write to the Hamper company asking for a full refund as the instructions from Trading Standards yesterday said. Send it recorded delivery.

I've done the form, now to write the letter. Thank you.

Lemony

I have given away 2 of the hampers I received (I had too as it was too close to Christmas to go out and replace the presents) but can I still do any kind of claim for missing items and smaller than advertised substitutes? Obviously I can't return the hampers that I have given as gifts.

eviebibi

Redouble wrote: »

It lets you do it it immediately deletes it as it is outside of the time frame I'm afraid

Oh dear - thought that was too easy!!

room512

Mine didn't arrive either. I don't understand why as UK Mail said they had something for me on thursday and I can't believe they made that up. Really, really upset. I don't want to claim through Paypal I just want the deal!

COOLTRIKERCHICK

with the small claims court it will cost you to do this, and as he is a ltd company there is no guarentee you will get your money, you will not be able ( or it will not be worth) you getting it to the bailiff stage, as i should imagine there is no stock to sell,

ohmochraich

room512 wrote: »

Mine didn't arrive either. I don't understand why as UK Mail said they had something for me on thursday and I can't believe they made that up. Really, really upset. I don't want to claim through Paypal I just want the deal!

Yours sounds like the same situation that I'm in.....I was told by uk mail on thurs that there was a delivery out for me on Friday between 8 and 6. Nothing on Friday...... ( uk mail gave me a ref number). I keep checking the ref number.....it shows as having been collected 20/12 ....then delay then not collected, then collected 21 .....then delay then delivery destination 22/12 ........don't know what any of that means ...other than it is definitely NOT here.:o........I'm the same as you......although I have started a PayPal dispute.....I WOULD much rather have the orders I paid for and no ill feeling.:beer: