The Norfolk hamper company thread

arthursleep

xSuziex wrote: »

P.S Only found this thread after remembering the generic email that I got from Neil the other day talking about negative press etc. Suddenly dawned on me that there might be a thread here I hadn't seen (don't tend to venture beyond Grabbit)

I wish I lived down the road right now and I could collect all my family's Christmas presents

ellieo

luxor4t wrote: »

See post 858, page 43 to see what NMC got instead

dont hold your breath on that one

BatGirlPants

I am really sad to hear about all this stress people are going through. I know how sad I'd be if I hadn't got mine and mine weren't specifically for presents.

karlie88

xSuziex wrote: »

I don't really know what to say to all of this. I live down the road from the shop. I ordered a set of hampers (6 I think plus a bonus one and I ordered 2 of these, went halves with my mum).

I've been collecting mine just because I was excited to see what was in them and I've had no issues. My mum and MIL also ordered a different Christmas deal (3 hampers each) and those arrived by post last week.

I called into the shop on Wednesday as Neil had mentioned that we were owed a couple of jams from a hamper (hadn't noticed as they were full and lovely). The shop was closed but he opened the door to me. The shop was covered in hampers being assembled.

I hope you guys get your orders, I do believe that they are a genuine company who are trying there best, I think that maybe because they are such a small company they've been a bit overwhelmed or over-estimated things?

That said that doesn't take away your rights or stop you feeling disappointed. Keeping everything crossed that they come through for you!

Neil has taken on too much; way too much.

He should have accepted a couple of hundred orders; not a few thousand orders.

As a result, the majority of us have received sub-standard hampers or no hampers whatsoever! He has disappointed hundreds of customers and made their Christmas run-up a misery. He is also impacting on his own health and of his staff; working everyday for the past few weeks with little or no sleep is not a good idea.

I look after 10 patients on a ward and I find that pretty tough and demanding! If I accepted any more patients then that would have a knock-on effect for everyone. I wouldn't be able to provide the best healthcare to my patients.

I can only assume that Neil saw the ££££££s flooding in and decided to deal with the consequences later.

ka7e

karlie88 wrote: »

(In case you're all wondering....I'm still waiting for hampers and I ordered in October).

I'll be expecting this on Monday:




If I don't receive the above, then I'll drive to Norfolk on Christmas Day and get the hamper myself.

My Retro one had about a quarter of the amount -
3 sherbet dips
1 sherbert fountain
1 love hearts
1 large parma violets
1 rainbow drops
1 refresher bar chew
1 pack candy sticks
3 drumstick lollies
3 swizzler lollies
1 candy whistle
6 sherbert straws
3 bubble gum
11 fruit salad
9 blackjacks
30g flying saucers
55g cola bottles
35g strawberry milk bottles

BatGirlPants

karlie88 wrote: »

Neil has taken on too much; way too much.

He should have accepted a couple of hundred orders; not a few thousand orders.

As a result, the majority of us have received sub-standard hampers or no hampers whatsoever! He has disappointed hundreds of customers and made their Christmas run-up a misery. He is also impacting on his own health and of his staff; working everyday for the past few weeks with little or no sleep is not a good idea.

I look after 10 patients on a ward and I find that pretty tough and demanding! If I accepted any more patients then that would have a knock-on effect for everyone. I wouldn't be able to provide the best healthcare to my patients.

I can only assume that Neil saw the ££££££s flooding in and decided to deal with the consequences later.

Oh I know it isn't acceptable. I'm not sticking up for the company. They should have contacted people sooner if they couldn't fulfil orders and just refunded people or something.

littlegreenalien

xSuziex wrote: »

Oh I know it isn't acceptable. I'm not sticking up for the company. They should have contacted people sooner if they couldn't fulfil orders and just refunded people or something.

Don't suppose you could nip down and see if they are still packing :rotfl::rotfl::rotfl:

BatGirlPants

littlegreenalien wrote: »

Don't suppose you could nip down and see if they are still packing :rotfl::rotfl::rotfl:

Am happy to go by tomorrow, I need to pick up a couple of extra jams that I said I'd pick up anyway

Clutterfree

Tbh IMHO those who have collected their hampers have received far superior hampers to those that have been posted. Obviously I've only the photos posted here to go on but he can't exactly ignore a disgruntled customer in his shop as easily as he can ignore emails and telephone calls.

themull1

So is everyone whose hamper is not as described going to return it for a refund?