The Norfolk hamper company thread

ka7e

I ordered the 12+12 deal with the first 12 to be delivered before Christmas (2nd week in Dec I was told). Order still shows as processing on their website

s2kjames

6 hampers for me not turned up.

Order still shows processing on the website, and obviously no answer to e-mails, and phone number permanenty engaged.

Weatherwax

debsjc wrote: »

Can I ask how you check with UK mail. Did you just tweet them your postcode?
Will they only know if they have it for delivery today, or do they know as soon as it gets into their system?

Thanks

I just tweeted UK Mail my postcode. They answer pretty quickly.:)

notanewuser

Can anybody who lives locally go and check whether he really has shut the shop? I think that, plus the "extra staff" tweets are just more big fat hairy lies.

jenster

debsjc wrote: »

Can I ask how you check with UK mail. Did you just tweet them your postcode?
Will they only know if they have it for delivery today, or do they know as soon as it gets into their system?

Thanks

debs you just need to just quote your postcode to UKmail this is there Norwich depot number 01603 813890 this is the depot handling all of Norfolk hampers collections
but still nothing for me either :-(

cutho

short_cake wrote: »

and Cutho who if i was a betting man would have laid money on her getting her hampers after the charm offensive she led on behalf of this company - and telling everyone they would get there hampers and dont be so hard on them.
So wheres the pictures then Cutho pls

Ive tried to stay positive during this fiasco but even this would test the patience of a saint :mad:
i think a lot would say its bad enough not getting the goods its the fact that there's so much conflicting information that decent customers of his company has been getting
all people ever want is the truth even if its - we've messed up but well get it sorted
some wise man once said if a deal is too good to be true .... well you know the rest

Who said I got the Port Chutney I didn't. Think before you write
I have just said that I am happy with what I have received for the price i have paid.

gocat

Weatherwax wrote: »

I just tweeted UK Mail my postcode. They answer pretty quickly.:)

I've tweeted them about 3 or 4 times over the last few days and they havent got back to me. Must be doing something wrong but I cant see what

artypaws

Another one to add to the waiting list - I am waiting for 2 from the 12 + 12 deal :sad:

lolly3

Ok reporting back on my 3+3 which I received yesterday after getting a dispatched email the day before. I did also email NHC before that to see if it had been dispatched.

Really pleased with just add cheese - no port chutney but substituted for mixed fruit chutney which happy with & cheese melts substituted with cheese nibbles. Both had cellophane ripped (no ribbon) but they were packed well so maybe cellophane needs to be a bit more slack when they do them.

Galaxy ones - I got some of the chocolate that was promised & others had been substituted ie 2 little bars to make up a larger bar although the weight comes to less this way. I think I'm still down on the orange & shortcake bar 197g & the bubbles bar 100g.

Christmas one - this is the most disappointing & the hamper looks empty. I would have preferred it in a basket with the items I paid for.

I got Christmas pud 350g Instead of 454g
NO ginger biscuits
Lemon curd 113g instead of 320g
Strawberry preserve 113g instead of 340g
A small square of Christmas fruit cake not the slabs like I saw in previous photos.
2 packs of shortbread which equal 160g so 10g over the 150g agreed.

It would be ok if that is what I paid for but I have the screenprint of exactly what should have been in the hampers & it's not what I have received. I will be following this up with the company.

I really hope all of you get your hampers. I feel lucky mine are here but wish they were all the same quality as the cheese one.

HTH

DODO_2

Has anyone got through on the phone today or is it just off the hook?