Reclaim Unfair Bank Charges Discussion Area

pigsmightfly

doorwoman wrote: »

Hi everyone,

I'm trying to get my charges back from Barclays. I sent them the 1st template letter and I received a reply from them yesterday which said:

"We are sorry you had to contact us about the level of service you have received from Barclays. ...... We Are looking into your concerns and will let you have an answer or update as quickly as possible, but no later that 20th April 2007."

I'm not too sure what to do next. My hubby want's me to send the next letter as he thinks they are just buying time. Where as I think they have replied so that I don't think I'm being ignored and they really are looking in to it. I think maybe they have a lot of people trying to claim the bank charges back thanks to Martin and that's why they need so long to get back to me.

What do you guys think?

Agree with your hubby.

Once their time is up go straight to the next step - it could be weeks before you hear anything back from them

Beate

kellbell wrote: »

Hiya

I have recieved my aknowledgement letter from MCOL but it states that it has been sent from Nothampton County Court, and HSBC's solicitors are DG in Birmingham. I live in Essex!!!!! Is this right, or have they issued my claim to the wrong court?

Thanks for any help!

Kelly

Don't worry, all is fine. Northampton is the default court for MCOL (closest to them), but once you get a court date set, it will automatically transfer to your local court.

flor04

This is a standard letter that they send out for 'complaints' You should receive a specific reply to your letter soon and usually within the date mentioned in the letter you have already received.

doorwoman wrote: »

Hi everyone,

I'm trying to get my charges back from Barclays. I sent them the 1st template letter and I received a reply from them yesterday which said:

"We are sorry you had to contact us about the level of service you have received from Barclays. ...... We Are looking into your concerns and will let you have an answer or update as quickly as possible, but no later that 20th April 2007."

I'm not too sure what to do next. My hubby want's me to send the next letter as he thinks they are just buying time. Where as I think they have replied so that I don't think I'm being ignored and they really are looking in to it. I think maybe they have a lot of people trying to claim the bank charges back thanks to Martin and that's why they need so long to get back to me.

What do you guys think?

Twinkly

Helmbroken wrote: »

Morgan Stanley have offered to compensate £200 :rolleyes: (claimed £706.04), being an offer of the difference between the £20 charges & the new £12 one's.

I wish to accept this, whilst still carrying on my claim for the full amount.

What is the wording I should use to accompany their acceptance letter (was something like 'thanks, but without predjudice, would accept this, but be continuing ' .... )

Can anyone suggest a response?

Cheers.

Pretty much, with a yours sincerely at the bottom

My humble offering below:

Dear Sir/Madam

Acc No: XXXXXXXXX

With regard to the above account, recent correspondence and pertaining to the settlement offered therein.

I am prepared to accept the amount of XXXXXX without prejudice in partial settlement of my claim. I will however continue proceedings to recover the remainder and you may wish to revise your offer.

Yours sincerely

Yourself

Twinkly

esmerellda wrote: »

manxlass.....is that exactly all you put hun ? when did you put it through / if yesterday you mightbe able to stop it before it goes through the system, if not you definately need to amend the claim...before it gets to a defence being entered.

let me know and I'll help you sort it (or twinks will)

Love

Esme
x

I advise you go with Esmerellda on this one manxlass. I dont have personal experience of correcting a claim once filed online, it is not something I would be confident to advise on without experience and so I cannot be specific sorry. Good luck

doorwoman

Thanks for your help guys and girls! My next letter will be in the post this afternoon!!!

Helmbroken

Thanks Twinkly

manxlass_2

esmerellda wrote: »

manxlass.....is that exactly all you put hun ? when did you put it through / if yesterday you mightbe able to stop it before it goes through the system, if not you definately need to amend the claim...before it gets to a defence being entered.

let me know and I'll help you sort it (or twinks will)

Love

Esme
x

Hi Esme, yes that is all I put, what should I do

steviebee_2

hi, i sent my recorded delivery letter with charges and interest calculator on the 16 of march, have seen on the web the tracking codes and delivery notification. just realised I forgot to sign the ruddy letters!! will this stop them getting back to me by tomorrow as this is the 14 day deadline expired? help please!!

The_Scarlet_Pimpernel

Twinkly wrote: »

My information is 100% accurate in its intention to answer a particular post directly and with only information pertaining to that query at any given time. I have explained this in detail and you choose to deliberately ignore this. That is your choice, quite frankly I do not care. Given your implied level of intelligence you cannot see the post for what it is and choose to interpret it to detriment. Your misunderstanding of that one sentence can only be regarded as deliberate and arguementative.

I have answered the query directly after being asked to do so and the original poster of the query has yet to express any confusion or require further clarification. If anyone else happens to read the post in the post in the same way as you are choosing to deliberately do then this post further serves to enlighten them as to the exact nature of my post. It further enlightens them to the nature of your post in its perceived intent to deliberately misconstrue and obscure the information presented. For that this discussion has some slight positive merit.

I am here to help. I will no longer entertain your attempt to troll for my attention in this thread or your deliberations purposely ignoring the exact nature of my post. Arguementative and deliberately deconstructive posts do not help anyone and I will no longer engage in this discussion.

Riiiight.

So pointing out the correct information is trolling now? An interesting concept. :rolleyes:

Being here to help would be better achieved by accepting that you made a mistake. It is unfortunate that you seem unwilling or incapable of doing so, instead choosing to perceive it as a slight on yourself.

No matter. The correct information is actually there for those who wish to read it, and despite your egotistical assumption that I posted to slight you, that was the sole aim of my intervention.

For clarification, in case people lost track in the rolling rhetoric of your previous posts, I shall repeat:

It is incorrect that no case ever got lost in court. For those interested on how and why, and learn from it, please go to the Consumer Action Group and search for Henry v Natwest. Henry's barrister lost the case for him, and Henry kindly posted his experience for the benefit of those who would come after him. It makes essential reading for those who would rush unprepared in their case and is all the more relevant now that banks are changing their T&Cs to incorporate a "service" defence.

It is also incorrect that cases don't ever get to court. Barcote v Egg, Bookworm v 1st National Motor Finance, and the more I look, the more I find.

The key in everything is preparation. Telling people to gamble on the fact that the bank won't go to court is irresponsible, especially when that advice is backed by inaccurate information.

If one person reads this and takes heed, then that is all that matters.