02 outage again!

simax

Sky do not bar UMA as I have Sky Broadband and my son has used his UMA phone here perfectly.

elesh

Working Central London (Southwark) and on Friday, couldn't get through to my wife/daughter from Midday to Next morning. Had to resort to buying a Orange Mobile .. Contacted Tesco Mobile and they said "While the network outage on the afternoon of October 12th was highly regrettable we will not be offering compensation in this case. We are genuinely sorry that a number of customers had problems with their service on Friday afternoon and evening. The problem is now fixed and full service has been restored. We can assure all our customers that we are continually working to improve the consistency of service they get from our network.".

Is this something we have to just put up with, or can we collectively do something ???

Thanks

nsabournemouth

So, this is where the rest of you are hiding!

Spencer_Li

I thought this would be the case, but still worth a shot.

Here's the reply from O2 after I sent them an email asking if they would release me from their contract.

I'm really sorry that you couldn't use your phone service last Friday.

The problem has now been fixed and the service is back up and running.

While the network outage on Friday October 12th was regrettable, we
won't be offering compensation this time.

We know how disappointing it is that we've had another problem but you
won't be able to cancel your contract early without fees. We can't
guarantee service all the time. We're working really hard to improve the
consistency of service you get from us.

I understand the inconvenience the network disruption caused you,
especially when you're moving house.

We do operate to the highest industry standards and use a leading
industry infrastructure. We'll always look at ways we can make
improvements to our network performance. Once again we're sorry for the
inconvenience this has caused.

HoofeHearted

It seems that they are planning to replace the faulty server that has caused the 2 outages this year.
http://www.theregister.co.uk/2012/10/17/o2_database/