02 outage again!

HoofeHearted

My Tesco Mobile phone is now working; but for how long?

Beate

Both OH and I are without connection.
You can get the latest here: http://status.o2.co.uk/

It's so frustrating.

NFH

I met someone this afternoon on O2 whose iPhone screen said "No Service". This seems quite widespread.

DantheMan

I'm on O2 and havent had a problem, i think it's cause of over population, O2 has been one of the main service providers for a long time now, and much like BT, they have become slack and the competition are catching.

I doubt you'll be able to do anything about cancelling your contract though, best you might be able to get would be a bit of compensation!

gjchester

DantheMan wrote: »

I doubt you'll be able to do anything about cancelling your contract though, best you might be able to get would be a bit of compensation!

Last time despite a lot of comment about cancelling most people got 10% off a following bill.

ladyboy21

just tried to leave contact with tesco's o2 and they died laughing.
only thing to do is to leave when the contract is full filled. and shame on tesco's
bet when some one mess them around they get a right hammering !!!!

diamonds

Tesco is not a true MVNO its 50% owned by....o2

thatsean

ladyboy21 wrote: »

just tried to leave contact with tesco's o2 and they died laughing.
only thing to do is to leave when the contract is full filled. and shame on tesco's
bet when some one mess them around they get a right hammering !!!!

You tried to leave because you didn't have service for 4 hours?

Your tweets are not that important. Take it you read your airtime agreement before you signed it?

Sense of perspective needed here I think.

kalamath

Honestly I cannot believe the attitude of the O2 staff. I have just spent over 2.5 hours on the phone today as I could not get through since Friday - gave up after 1 hour on hold! I made the mistake of moving to them in July on a business contract with two phones. The migration started on Tuesday and the network then went down. It took till Friday to get the phones working properly. The result - the public offer of 10% off my September bill - FYI I didn't get it.

Ok - the phones - Sony Xperia Go's two of them. Looked good seemed OK - except that they keep dropping the network - and they will not reconnect without a hard reboot. This happens about 6 times a day at best. on both phones in different locations. let's not start on the dropped calls in a perfectly good signal area.

Ok fast forward to today - Sunday after the network went down again. Called to complain - advised them that the phones they supplied me were not fit for purpose as I can't make or receive calls reliably. Updated firmware etc etc. Also I felt that as their network had suffered two major outages within 3 months this was unacceptable. Tried stating the sale of goods act - they just ignored it!! Plain and simple ignored it. I requested a different phone - as after research I find there seems to be a recurring fault with the Xperia Go handset. They deny this. (no surprise) Anyway after speaking to Sarwat - then her manager - Lisa Harding who eventually said she would check on stock for a refurbished handset and would call me back I was called back by her colleague Irfan taj - he was the Supervisor he told me. And no I couldn't have a replacement handset. They would replace the handset up to three times and only then would consider a different refurbished handset but only from the SAME manufacturer. I pushed him hard on compensation for my company's loses - his reply O2 don't pay compensation and never will!!! I reminded him that Lisa was checking for a replacement - he said this was a mistake and he would advise her not to do this.

In short I am three months into a 2 year contract with handsets that do not work properly and a network that is unreliable. No choice but to take legal action. As a point of principle I am will to spend the money on this I would rather pay my lawyer than pay O2 £1680 over two years. Their attitude sucks - there response - if you want to cancel your contract OK - but we want the balance of the contract - regardless of the level of service we have provided.

If I do cancel and not pay - I already know they will blacklist me on the credit sites and send a debt recovery company after the money. Surely there is an alternative to this type of company. I want to leave because they have provided bad equipment and an unreliable network.

This cannot be allowed to continue. It really can't

Any advise from anyone reading this would be very gratefully received

diamonds

And thats why I have Orange UMA/Signalboost with wifi I have a signal in spots where everyone else does not, including network downtime....

At home/office 3 or Voda have picocells, mini transmitters over broadband connection but it does not have a look in over UMA as it uses any wifi signal (except SKY who bar UMA data).