Is Andrex toilet tissue quality getting worse ?

Meadows

I noticed the powdery dust a long while ago, real pain makes the bathroom look a mess. (just taken a leaf out of your OH's book and sent a complaint to Andrex Told them pretty much what I said on here and also the product is barley fit for use (too thin)

Meadows

lily117 wrote: »

About a year ago my OH wrote to Andrex saying that the quality didn't seem as good and we got quite a few vouchers........for Andrex!

:rotfl::D Just had a reply from Andrex

Dear *****,

Thanks for your e-mail about your experience with ANDREX® toilet tissue.

We would like to assure you that Kimberly-Clark aims to manufacture products of the highest quality to meet the needs and expectations of our consumers. We were, therefore, very sorry to learn that you were disappointed with the product you purchased and have brought this matter to the attention of our Quality Team.

We value you as our customer and hope that you will try ANDREX toilet tissue again. With that in mind, we would like to send you some vouchers in the post, along with a Business Reply Services envelope for your convenience in returning a sample of a roll and if possible the packaging to us. Thanks again for taking the time to contact us.

Yours sincerely

Consumer Services Department

:rotfl::T

keyser666

Meadows wrote: »

:rotfl::D Just had a reply from Andrex

Dear *****,

Thanks for your e-mail about your experience with ANDREX® toilet tissue.

We would like to assure you that Kimberly-Clark aims to manufacture products of the highest quality to meet the needs and expectations of our consumers. We were, therefore, very sorry to learn that you were disappointed with the product you purchased and have brought this matter to the attention of our Quality Team.

We value you as our customer and hope that you will try ANDREX toilet tissue again. With that in mind, we would like to send you some vouchers in the post, along with a Business Reply Services envelope for your convenience in returning a sample of a roll and if possible the packaging to us. Thanks again for taking the time to contact us.

Yours sincerely

Consumer Services Department

:rotfl::T

Are you going to send a used sample:rotfl:

Meadows

keyser666 wrote: »

Are you going to send a used sample:rotfl:

ewww _pale_ any way it falls to pieces on use so not easy to get in envelope

Azari

Tesco own brand seems to be problem free.

Presumably that is dependent on your being intelligent enough to use it properly.

Freakshow

I just make sure I go at work during the day, don't have to worry about cost then, it's free so it's fine by me..

oldagetraveller

missesther wrote: »

I think we can probably trace the sharp decline in quality to the time they switched the excellent LIVE lab puppy to those ridiculous CGI lab puppies in the adverts...

I know, I find a live Labrador puppy is far superior for wiping my backside with than those computer generated things. Much softer and warmer.

maninthestreet

I got in touch with my inner-self early this morning - that's the last time I buy economy toilet paper!

wrightk

ive always been of the opinion that i refuse to pay ridiculous prices for something that you wipe your backside with and chuck down the loo. i always buy the cheapest and if prices continue to rocket i shall simply have to resort to ray mears type ingenuity eg leaves

sagalout1954

Andrex Quilted is my 'favourite' (if there is such a thing for bog roll), but I agree, I've noticed that even this one has become a touch thinner.

For me, cheap loo roll is a false economy - I just use more. I stock up on Andrex when it's on offer if poss.