TalkTalk Broadband load of rubbish

espresso

Deleted_User wrote: »

Router is plugged into the BT master socket. Only socket in the house. It does not have a test socket as it is an older type.

TalkTalk have already gone through their usual script.

So you have confirmed that TalkTalk are in fact rubbish as they have not resolved your problem over three weeks after installation.

Oh well only another 11 months of suffering!

[Deleted User]

espresso wrote: »

Oh well only another 11 months of suffering!

I'm not suffering but I may change provider sometime and may even go FTTC.

Cancelling a direct debit is not hard.

Party_Animal

Just had a call from Talk Talk, I'm currently with Virgin. TalkTalk have offered me a similar deal for £19 per month less. As I'm retiring soon, its tempting. However, I can't fault Virgin Broadband, its just expensive,yet I understand there are problems with Talk Talk.

canmore_boy

I've just transferred to Talk Talk today and have had no problems. Getting just over 8mg download speed which I'm quite happy with. I know that there are a lot of complaints on this Forum re Talk Talk but my experience so far has been very favourable.

bod1467

I think the general experience with TT is ... if it works, great. If anything goes wrong, be prepared for being put through the wringer.

acidcat

Partyanimal, please think very carefully before you change to Talk talk. My experience echoes many people here.

Terrible customer service. Sales call centre seem based in the UK and will pick up quickly, customer services is clearly foreign and anyone you speak to first will be useless unless you want empty apologies, and many are difficult to comprehend. You will be kept on hold for >30 minutes before even speaking to the first person.

I could give far more details. I was seduced into Talk talk for much the same reason - it was cheaper and I thought "how bad can the customer service be?". I was without a phone line and internet for almost 2 months after they said I would be connected, with plenty of my time spent on hold to them.

Honestly, if I could have my time again, definitely would have paid a little more and gone with someone who has even a basic level of customer service.

acidcat

And just in case anyone wants specifics on my experiences with them, here's an outline

Order made on 20/7/12


Day of installation 20/8/12. Installation due at 1000-1800pm. Took a day off work to wait.



Got through to Talk-talk at 1730. Told that the engineer was still in my area and to wait for a further 30 minutes.


Called back at 1810. Spoke to John (customer number 69879), spent 30 minutes on hold. Told that Talk Talk had been informed the previous day that engineers would NOT be coming to install my line. No-one from Talk talk had contacted me to inform me of this fact despite them having my mobile and email. I had waited in all day for the engineer.




22/8/12
Called Talk talk again. Was escalated to back office. Was told that I would be followed up on 29 August and contacted by Talk Talk. Was told that compensation would be arranged for my time lost and reduced time of contract.


No calls received


8/9/12
Called Talk talk again. Had not been contacted in meantime. Was informed that an engineer had attempted to install a line on 28 August but no-one was in – no-one again had informed me, so I was at work. I was told that Talk talk had tried to contact me on 27, 30 August and 3 September. No-one had left a message on my answerphone. Was told by Talk talk that I would be called back on 9/9/12.


No calls received


10/9/12.
Called Talk talk at 2020 – was told that everyone from new lines department was away so had to call back next day.


12/9/12
Called Talk Talk. Was told me that I would be visited by an engineer on 2 October between 1pm and 6pm. I made it very clear that I wanted to discuss compensation due to the delay of 2 months and the wasted day waiting for the engineer and also the number of times I have had to call Talk talk, and also the number of times I have been told that I would be contacted and this has not happened. He said that until my line has been installed, he would only be able to credit my account with £5. Therefore, I was to contact the talk-talk customer service&billing department after my account had been activated (0203 441 5550).

2/10/12
Line finally installed.

3/10/12
Called Talk talk to discuss compensation. Was only offered £10 after explaining everything at great length. In the end spoke to a manager. Accepted £20 (Though now regret not asking for far more) as I was just thoroughly sick of the whole experience and my wasted time and wanted to stop having to deal with them.

Seriously, to all, please save yourselves the time, hassle and stress of dealing with this company.