TalkTalk Broadband load of rubbish

bod1467

Reading the TTMF (I'm not with TT) the Unlimited "boost" has been applied to all customers. But they obviously reserve the right to change their mind.

denwhatshisname

bod1467 wrote: »

Reading the TTMF (I'm not with TT) the Unlimited "boost" has been applied to all customers. But they obviously reserve the right to change their mind.

Can't see it. All I can see is

Thursday 27th Sep 2012, 01:51 PM

http://www.talktalkmembers.com/forums/showthread.php?t=87107

Hi All,

In answer to your queries regarding the display of ‘Unlimited’ broadband usage on the MA dashboard and BB usage page we would like to communicate that this was a display error caused by a recent update to MyAccount.

We’re sorry if customers were confused but we would like to emphasise that we will not be charging anyone who has gone over their download limit during this period.

However, good news, as valuable Essentials customers we do want to offer you more for your money and are therefore will be giving you the opportunity very soon to add a free Unlimited Download Allowance to your account within MyAccount. If you currently have the Mega Download Boost don’t worry, you can still select the free Unlimited Download Allowance within MyAccount on your manage boost page, your Mega Download Boost will then automatically be deselected and you will no longer be charged for additional downloads.
We will let you know as soon as you are able to make the changes.

Unlimited usage is subject to Fair Usage Policy.

Cheers
Em x

espresso

So is TalkTalk still rubbish?

Have TalkTalk sorted out your problems three weeks on?

[Deleted User]

espresso wrote: »

So is TalkTalk still rubbish?

Have TalkTalk sorted out your problems three weeks on?

My line speed has gone up to 3527 although it peaked at 4000+ last week.

They want to send an Openreach engineer round but they will charge me if the fault turns out to be my fault. No idea how that works...

NeverEnough

Talk talk are total rubbish - I was so relieved to finally get rid of them out of our lives when the contract was up. They did mess about even then, but High Level Complaints team, who I am sure were quite used to me by then, and an email to the ceo's office, sorted it in the end, What a shower they are! Good riddance!

Robisere

On October 30th I will have the LLU TT-leased linere placed by a FTTC line, back to a BT line and Plusnet as an ISP. I have finally stopped all the TT calls.

I appreciate the input from the TT rep on this forum, but the guy is really on a hiding to nothing. All he appears to be doing, is apologising to this or that customer/poster, for mistakes by TT. That should tell us all something about the service. You sound good at your work fella, why not get a job where you don't have to be sorry all the time?

NeverEnough

We went back to a BT line and Plusnet as ISP and what a relief it was to get rid of Talk a lot of Rubbish at last........two years down the line and the Plusnet service is still pretty solid, no billing issues, no rubbish call centres and stupid nuisance calls. Just blissful silence and a working internet and phone - Talk Talk should pick up a few tips from that kind of service!!

The changeover happened very smoothly, Plusnet phoned to check all was well on the day- and to my relief the person spoke English! Amazing!! No gobbledegook SPinglish no spikka de Eeenglish call centre drone yapping from a script, just a single courtesy call in English. No problem since.

espresso

Deleted_User wrote: »

My line speed has gone up to 3527 although it peaked at 4000+ last week.

They want to send an Openreach engineer round but they will charge me if the fault turns out to be my fault. No idea how that works...

So what is your set-up?

Is the router plugged into the BT master socket?

Are you using a plug-in telephone extension lead?

Do you have a master socket like this:




If so, have you tried connecting the router directly to the test socket?

Have TalkTalk not advised you to do this?

[Deleted User]

espresso wrote: »

So what is your set-up?

Is the router plugged into the BT master socket?

Are you using a plug-in telephone extension lead?

Do you have a master socket like this:




If so, have you tried connecting the router directly to the test socket?

Have TalkTalk not advised you to do this?

Router is plugged into the BT master socket. Only socket in the house. It does not have a test socket as it is an older type.

TalkTalk have already gone through their usual script.

[Deleted User]

Also I have no idea if TalkTalk are making sales calls to my landline as I don't even use it with a phone. Line purely for broadband. Plenty of minutes included in my mobile contract.