Virgin Mobile sim/Landline problems HELP!!!

magic57

Help anyone!

I have recently got a £10 Virgin sim as we are virgin media customers. I was pleased but am having problems. I cannot call my new virgin mobile number from my landline (Virgin Media phone size L). It says there is a temporary fault please try later. This has been going on for the last three days. I can call my new number from other mobiles and call all other numbers from my landline but not my new one. have tried the sim in tree different phones but can't ring any from my own landline. Virgin Media cannot call my new mobile mumber either but Virgin Mobile managed to do so. Both Mobile and Media have tried to help but both insisted problem is with the other. They are baffled and so am I. Any suggestions before I cancel my direct debit. I have spent most of today trying to sort it out but and chasing my tail!

Thanks for any suggestions.

JAYMARSH2005

Virgin Customer Services can be a nightmare at times and they do mess about when they try to fix a problem, to save you the time of constantly phoning you can go to this website as Virgin Media Employees are always on there and help people who are having problems


http://www.cablehell.co.uk/forums/

JAYMARSH2005

You do have to register on there but if you want me to post the details for you P.M me your psotcode and I will get one of the Mods on there to have a look at it for you.

magic57

Thanks Jaymarsh I'll go there now. I don't think I can stand lsitening to the recorded music anymore. I'm still humming it. Although the customer services people really did try to help me they are baffled.

Thanks for the advice.

magic57

Jaymarsh - Have sent you a pm. Thnaks for helping.

JAYMARSH2005

Pam I have posted the topic on the Cable Hell website, its under the general problem solving section, I have also emailed the mods on there with your postcode to have a look at it so I will keep checking on there and I will post back any solutions or help on here to you.

magic57

Jaymarsh

Thank you so much! How very kind and helpful you are. I am really grateful as I think its a great deal at £10 and don't want to give up on it. I'll keep checking back here. Thanks again!

ianonline

I experienced a similar problem a while back with a new Virgin SIM, where certain telephone exchanges / operators did not recognise the number because it was a newly issued prefix.
http://forums.moneysavingexpert.com/showpost.html?p=1638049&postcount=8

It appears that some operators are slow to update their systems when a new prefix is issued, which means when someone tries to ring the number, it fails to connect. :wall:

The fact that Virgin Media have only recently taken over the cable operation probably means their systems aren't fully integrated with Virgin Mobile (but you'd still think Virgin Mobile would be quick to inform Virgin Media when a new prefix is issued - assuming this is actually the cause of your problem).

Ian

magic57

Thanks Ian. I have tried them both again but as your smiley shows it's like banging your head against a brick wall. Both saying they are not at fault. My neighbour on Virgin media also cannot ring my number. But she can from her Virgin Mobile and she can ring her Virgin mobile from her landline.

I think you may be on to something because her prefix is different to mine as she's had it for quite a while. Thanks for the suggestion. I'll try them again when the call waiting music has faded from my brain!

dave_dph

magic57 wrote: »

I think you may be on to something because her prefix is different to mine as she's had it for quite a while. Thanks for the suggestion. I'll try them again when the call waiting music has faded from my brain!

What are the first five digits of your new Virgin sim?

Check out the code here http://www.ukphoneinfo.com/section/tci/locator.shtml
to see when that range was put into operation. I bet it's a recent addition and Virgin Media haven't added the range to their switch. it used to happen with people trying to call Sipgate numbers from Telewest lines.

dave_dph

dave_dph wrote: »

What are the first five digits of your new Virgin sim?

Check out the code here http://www.ukphoneinfo.com/section/tci/locator.shtml
to see when that range was put into operation.

Don't forget that the number range will be listed as T-Mobile and not Virgin.