momentum warranties - the wear and tear scam

rxbren

A subaru with 300bhp is not a massive increase from the factory figure more than likely just exhaust and filter maybe a chip so no turbo work carried out
Turbos fail all you can do is look after the car properly have regular oil changes with correct oil for turbo diesels, and have the sense to not cane the it from cold and also let the engine idle for a while before switching off the engine
And yes a car with 200000 miles is not going to do well for warranty claims why do you think manufacturers have 5 year or 100000 mile limits as they know eventually they will start to have wear and tear
Turbos are rarely covered due to a careless act can lead to failure as above all it takes is a quick moment of madness

And yes ive had turbo charged cars and vans
Series 2 rs turbo
S13 200sx 1.8t then swapped for 2.0t
Impreza
Rx7
Transit tdi
Most of the cars had turbos replaced with bigger turbos as standard wouldnt cope

eileandonan21

Just as a matter of record, I was wrong in my original posting about the phonecalls. Momentum DID call the landline - I didn't pick up their number when looking through the records first time.

Am not wrong about turbo failure mode though. Spoke today to a van fleet manager (some of his fleet use the same engine). I asked him about turbo failure at ~70k. He says they expect them to do around 200k before they sell their vans off and how long they last for after that he couldn't say. He says he expects no turbo failures before they sell them off - and if they do, he considers it a defect rather than wear and tear. At 70k he just laughed and said their engines are only starting to free-up at that mileage.

And by the way, to answer some earlier posts, the Momentum schedule includes turbo bearings, vanes, housings (yes, specifically) and does exclude wear and tear. The oil has been changed exactly at the recommended service intervals. OM646 engine, 70k miles as I've said earlier.

s_b

eileandonan21 wrote: »

Just as a matter of record, I was wrong in my original posting about the phonecalls. Momentum DID call the landline - I didn't pick up their number when looking through the records first time.

Am not wrong about turbo failure mode though. Spoke today to a van fleet manager (some of his fleet use the same engine). I asked him about turbo failure at ~70k. He says they expect them to do around 200k before they sell their vans off and how long they last for after that he couldn't say. He says he expects no turbo failures before they sell them off - and if they do, he considers it a defect rather than wear and tear. At 70k he just laughed and said their engines are only starting to free-up at that mileage.

And by the way, to answer some earlier posts, the Momentum schedule includes turbo bearings, vanes, housings (yes, specifically) and does exclude wear and tear. The oil has been changed exactly at the recommended service intervals. OM646 engine, 70k miles as I've said earlier.

this van fleet manager did you also ask him if all his fleet of vans have trackers too and have a full readout of all drivers actions throughout their journeys

eileandonan21

no I didn't
but I might have, had I understood there to be any particular relevance to the current discussion

But, with over 100 vans, operating in all weathers, drivers, across the majority of the road network, with a broad range of driver capability, delivery permutations, I think you can expect the full spectrum of engine and van treatment by drivers

He's gonna get me more comprehensive data (longer time scale), but on a quick look his figures suggest less than 1% turbo failure rate up to 200k miles. The numbers are too small to be statistically significant, but there didnt seem to be any correlation between mileage and failure rate - what failures there were, were at random mileages.

Anyone for wear and tear?

Anyone got access to other fleet managers? More data needed.

geoffky

Go the small claims route if you have it in writing that your turbo was covered...

rxbren

at over 100 vans id say all of there vans would be trackered for insurance purposes

also you cant compare it to a van engine

sure they might have the same engine series but the similarities will probably stop there

lets say your car weighs 1.5t those vans are designed to carry a combined weight depending on model either 2.5t or 3.5t

so to overcome the differences in the total loads those engines will more than likely have more power and torque than your what ever model mercedes it is you have as your so uptight/!!!!!! you will only list the engine series
different injectors and different turbos so you cant compare the two

did you ask wether when they fail who foots the bill it will more than likely be mercedes as there vans will have full manufacturer warranty

verityboo

Looking at the Honest John site the Turbo seems to be the only thing that does not go wrong.

http://www.honestjohn.co.uk/carbycar/mercedes-benz/c-class-w203-2000/?section=bad

Its a shame the OP can't come clean about the car, age and how long they have owned it etc. There are so many likely reasons for failure but they can't be discounted without info from the op - incorrect (cheap) oil has been used at oil changes, car has been clocked (done 170k rather than 70k). I wonder if the OP has checked any of the cars history?

eileandonan21

have none of you looked at the outrageous letter received from Momentum Warranties? It's at www dot oldcoach dot plus dot com. Obviously not, it's easier to be abusive rather than read the posts thoroughly. The car type is stated on the first line there.

Secondly, with the exception of the later series of evos with higher BHP, the turbo replacement part number for that engine is the same across the C series and E series. The sprinter uses a KKK turbo and not Garrett45 - it's actually a cheaper part - perhaps KKK are more reliable, but I see no exclusion in Momentum terms and conditions for Garrett in favour of KKK.

Thirdly, servicing has been carried out as per the book. The mileages tally as doe MoT certificates. No, I did not demand to see - from previous owners - that they photographed the foil seal on top of the oil container to make sure it had not been tampered with or that the good had been drained and rubbish oil put in there.

The previous owners have been women BTW

verityboo

eileandonan21 wrote: »

have none of you looked at the outrageous letter received from Momentum Warranties? It's at www dot oldcoach dot plus dot com. Obviously not, it's easier to be abusive rather than read the posts thoroughly. The car type is stated on the first line there.

Secondly, with the exception of the later series of evos with higher BHP, the turbo replacement part number for that engine is the same across the C series and E series. The sprinter uses a KKK turbo and not Garrett45 - it's actually a cheaper part - perhaps KKK are more reliable, but I see no exclusion in Momentum terms and conditions for Garrett in favour of KKK.

Thirdly, servicing has been carried out as per the book. The mileages tally as doe MoT certificates. No, I did not demand to see - from previous owners - that they photographed the foil seal on top of the oil container to make sure it had not been tampered with or that the good had been drained and rubbish oil put in there.

The previous owners have been women BTW

I would have thought that your only option (especially with your attitude if its anything like your replies here) would be the small claims court. I think it would help your case to try and confirm the history of the vehicle and that it has been serviced correctly. A stamped book is of little use as you could buy one on ebay.

I bought an 11 year old one owner volvo with FMDSH and the garage were more than happy to give a full print out of the servicing which had been carried

There are knowledgeable people on this forum and I think you would do well OP to loose the attitude, answer questions in a less aggressive way and start to concentrate on your car (rather than waste time on distractions like vans which have a different turbo)

worried_jim

eileandonan21 wrote: »

all viewable at www dot oldcoach dot plus dot com
pictures of the bearing coming soon

http://www.oldcoach.plus.com/

The car is a Mercedes 220 CDI