momentum warranties - the wear and tear scam

Tobster86

Any old, fixed-geometry turbo you'd expect to last engine-life with proper servicing.
Variable geometry ones often rely upon external parts and actuation so you could argue for more potential failures.

The fact that they're all Garrett or KKK is irrelevant; what the engine designer has decided to blow through them will make more difference to their lifespan.

The bottom line is what the warranty covers and I agree with the OP that turbos are NOT a wear and tear item. Provided the servicing requirements have been met the company should fork out.

However, having sold warranties at Comet in my student days I know that they're generally not worth the paper they're written on. They're set at a price above (usually WELL above) typical costs with further wriggling out when it does come to claiming.

I would ask for money off the car (reglardless of age) instead of a warranty and would certainly never buy one.

I'm referring to aftermarket warranties, not standard manufacturers ones.

forgotmyname

Why do you keep moving the goalposts?

Do you have an HGV? Do you have a Mercedes van?

Why not just name the car and the mileage, And service history etc?

eileandonan21

forgotmyname,

I am happy to name the car type mileage and age.

But I don't understand why you're asking. That's the same game as the warranty companies play - trying to argue that somehow the age and mileage is relevant in arguing the validity of claim for which they have already agreed to provide a warranty.

I think most of the other posters are of the view that turbos should last the lifetime of the car - and most do - otherwise turbos would be changed as regularly as brake discs; yet I don't believe its a service that KwikFit or the others offer?

I am so far disappointed that the responses I have received have not been of assistance. So anybody in a smilar position has (a) given up (b) gone to a small claims court but not reported back here (c) gone to ombudsman if that service was available

I was hoping for a series of such experiences. I am in no doubt that - from common sense as much as practical and engineering experience - turbos are not supposed, and don't, fail regularly from normal driving, normal scheduled maintenance

The wear and tear getout is just a scam play on words; no micrometer was used in the inspection, no microscopy, no data from the manufacturer on normal wear and tear limits at various mileages. "Wear" can't be proven unless its measured scientifically and compared against manufacturers statistics.

and BTW, OM646 engine @ 70k miles FSH if it makes you happy

Tobster86

Absolutely should not have eaten a turbo for reasons that a warranty should not cover in my view. Is this a Mercedes warranty or provided by someone else?

Standard procedure, get on to trading standards, send the template letters.

But also, name and shame the warranty provider and tell us which Merc we need to be aware of as a potential turbo eater!

eileandonan21

all viewable at www dot oldcoach dot plus dot com
pictures of the bearing coming soon

forgotmyname

Sorry but your too much hard work. Its like pulling hens teeth blindfolded.

Of course the mileage counts. Most users on here think a turbo lasts the life of the engine.

But i could also say most users on here have a new car every 3 years or when theirs reaches 40,000 miles so never experienced a turbo failure.

Most users on here have never worked on their own cars never mind other people's cars and possibly couldnt even find where the turbo was located.

Read the section about subsequent damage. Easy get out clause for them on some cars.

Ive had to show a qualified HGV mechanic where the temperature sender was as he started to find a spanner to fit on the oil pressure sender.

rxbren

your hard work why couldnt you have just said its a mercedes people are trying to help and your being an !!!!!! without details of the car nobody can help and saying thats the game the warranty companies play when it all counts as the devils in the details

fact turbos dont last the life of the engine let alone the life of the car
there is also no maintence for a turbo bar a rebuild

sprinter turbos do fail they just get replaced/rebuilt without !!!!!ing about it as there a non service item

turbos can fail for quite a few reasons lack of oil, old oil,carbonisation/metal/objects in oil, lack of/excessive back pressure in exhaust, block oil return, engine being turned off straight away from a spirited drive or from high revs resulting in turbo still spinning at high rpm but with no lubrication, block vanes (if variable vane turbo), if water cooled failure of water lines, foreign object hitting impeller the list goes on

turbos when built are tested to well over 10,000 revolutions a minute any bearing problems would have been picked up at the balancing stage

turbos are a wear and tear item due to the extreme heat ranges and there ability to break/fail with very little

turbos generally do not gradually fail there is no lacking of performance when they fail it is sudden due to the high revs the turbo spins at causing massive damage in a fraction of a ms

rxbren

and i doubt you will get them to cough up
a mate bought a golf 170 gt tdi with dsg box
took for a gearbox oil change and the gearbox failed the next day vw said not a wear and tear item but warranty company refused to pay saying wear and tear
so in his first 4 weeks of ownership vw had it for 3 weeks

marlot

rxbren wrote: »

your hard work why couldnt you have just said its a mercedes people are trying to help and your being an !!!!!! without details of the car nobody can help and saying thats the game the warranty companies play when it all counts as the devils in the details

I agree.

We need to know the mileage and how often the oil was changed (missed oil changes wreck turbos). The other main thing which wrecks them is turning the engine off without letting the turbo cool - this carbonises the oil around the turbo bearings - failure won't be immediate, but the carbon builds up.

Turbos are not a consumable, but they don't last forever.

In just under a million miles of driving, about half of them in cars with turbos, I've had one turbo failure.

photome

Why does the type of car and mileage make a difference.

The OP bought the warranty to go with the car and the warranty company knew what they were getting in to, as long as there is no mileage or age exclusion they should pay up