Email exchange with customer service made me cry!

kr15snw

Crikey if I ever spoke to a customer like that Id be sacked so quickly!!

Hmmm pretty tempted to email them asking about their suposed 'secure server'. Ive just checked it out and theres no sign of any security features so am a bit worried myself! I wouldnt touch these with a barge pole and to be honest Id be pleased that theyve deleted your account!

feesh

Thanks everyone, I really appreciate this. I felt really, really horrible this morning when I got that email from her and it ruined my day. But now I feel a lot more positive in knowing I am the better person in all of this.

I run a couple of websites myself (for work, but for information not shopping!) and to be honest, if anyone ever emails me with ANY sort of comment about the website, even if I think they are talking from their bottoms , I apologise profusely and offer to look into it. I NEVER argue back. I always let them think they are right!

I guess I just kept on emailing this woman as I really did truly expect her to apologise eventually and look into it, as I was genuinely concerned by her lack of knowledge and lack of care for customers. I just did not expect her replies to carry on being so defensive and aggressive!

I would LOVE it if you could all email that site about their security. She'll know it was me, but she won't be able to prove it, as thanks to this site's bizarre filtering of the word P-A-R-L-O-R, she will never find this page using Google!!

Thank you everyone.
Feesh
x

regularsaver1

I can't believe the response - that was supposed to be customer services

jeez

sorry if 'm thick, but i don't know which company it is to do a search

edit - lol found it now

asea

feesh their emails are rude, outrageous, obnoxious, unprofessional & look even more so next to your polite, reasonable & fair emails.

Whoever wrote you those emails is definitely in the wrong career!

I wonder whether their management know of this?

regularsaver1

why not write to the address, and write to the MD enclosing the emails?

It might have been the MD that replied though

feesh

The thing is, I really do get the impression that this is a very small company run by maybe one or two people. My first emails were from a person called Sarah, the last one was someone called Louise who I presume an increasingly impatient Sarah had asked to take over my 'case'. I can only assume that these 2 women run the site between them, as it doesn't strike me as being a massive operation. The stock changes rapidly, so there's no massive warehouse or anything.

I would also like to add that I am usually pretty good at grammar, so I would like to know which grammatical errors she is referring to! OK in emails and on forums I am a bit chattier than usual in my style of prose, but I cannot work out what she was getting at (and I promise you that conversation is completely 100% unedited!!).

regularsaver1

BBC watchdog is on at the moment - that springs to mind

asea

feesh wrote: »

The thing is, I really do get the impression that this is a very small company run by maybe one or two people. My first emails were from a person called Sarah, the last one was someone called Louise who I presume an increasingly impatient Sarah had asked to take over my 'case'. I can only assume that these 2 women run the site between them, as it doesn't strike me as being a massive operation. The stock changes rapidly, so there's no massive warehouse or anything.

I would also like to add that I am usually pretty good at grammar, so I would like to know which grammatical errors she is referring to! OK in emails and on forums I am a bit chattier than usual in my style of prose, but I cannot work out what she was getting at (and I promise you that conversation is completely 100% unedited!!).

I didn't spot any but that's not the point anyway! YOU'RE the customer

Kyss

Feesh, the error is theirs, not yours. You told them that grammatical errors make the site hard to read. They claim that you should have said 'grammatical errors makes the site hard to read'. But 'make' is correct, surely? One error makes the site hard to read - several errors make the site hard to read.

regularsaver1

If it is only 2 of them you'd think that they'd want to keep their customers happy -obviously not