Vodafone Mast Down since 2nd Sept - Still no service - Cancel contract under SOGA?

Lynsey

Gordon_Hose wrote: »

Are you for real?? how do you think we contacted 999 before mobiles? Jeez.

Of course I'm for real.
They could have used landline phones and still can, but as we move into a more modern world, many thousands of people no longer have a landline sevice (as above). For those people, their mobile phone is a necessity.

If the landowner doesn't want to prune/chop down HIS tree, then the mast is now in an unsuitable/unusable place. If there is NO contractual obligation for the landowner to reduce the tree size, then the mast needs re-located. If there IS a contractual obligation, then Vodafone needs to act - this will take time and possibly longer than the Op's original contract.
I personally wouldn't have cancelled, I would have taken out a sim only PAYG etc. deal and asked for the contract to be suspended until service continued adequately ................... but still feel Vodafone should have shown goodwill and allowed the OP (and others) to leave freely if wanted due to this dispute.

Lynsey

Silk

Gordon_Hose wrote: »

Personally I don't see how the OP will win in court.

Why not ?

It is not the usual case of someone complaining about no signal in a certain area like work etc having just bought a phone.
This is someone who has had a service which they previously enjoyed and based the decision to take out a contract on being able to use it at their home.

This has now been compromised and whilst being able to restore the service Vodafone are unwilling to do so due to cost.

This leaves the OP with no option but to seek alternative arrangements and can see no reason for Vodafone to keep a customer under contract when they can no longer provide a satisfactory service to them !!!

Whilst there may be mitigating circumstances as to the reasons (non of which concerns the OP) the fact still remains they are unable to provide the service they had previously, either now or for the forseeable future.

Gordon_Hose

Vodafone are willing, the land owner won't let them. Out of Vodafone's hands. Service wasn't lost. There was no mast downtime.

Vodafone do not guarantee a signal. Anywhere. You agree to this when you sign up.

Gordon_Hose

Lynsey wrote: »

Of course I'm for real.
They could have used landline phones and still can, but as we move into a more modern world, many thousands of people no longer have a landline sevice (as above). For those people, their mobile phone is a necessity.

If the landowner doesn't want to prune/chop down HIS tree, then the mast is now in an unsuitable/unusable place. If there is NO contractual obligation for the landowner to reduce the tree size, then the mast needs re-located. If there IS a contractual obligation, then Vodafone needs to act - this will take time and possibly longer than the Op's original contract.
I personally wouldn't have cancelled, I would have taken out a sim only PAYG etc. deal and asked for the contract to be suspended until service continued adequately ................... but still feel Vodafone should have shown goodwill and allowed the OP (and others) to leave freely if wanted due to this dispute.

Lynsey

Still doesn't make a mobile phone a necessity.

Why should they for something that is completely out of their hands?

Silk

Gordon_Hose wrote: »

Vodafone are willing, the land owner won't let them. Out of Vodafone's hands. Service wasn't lost. There was no mast downtime.

Vodafone do not guarantee a signal. Anywhere. You agree to this when you sign up.

No they are not willing as they could hard wire the mast or erect another one somewhere but the cost prohibits that.
It's not out of Vodafones hands at all theres lot's that could be done not least allow the customer to close the contract

What do you mean service wasn't lost :rotfl::rotfl::rotfl:
Thats like saying the television was still working cos it was lit up even though no picture was coming out of it :rotfl:

SueC_2

Lynsey wrote: »

They could have used landline phones and still can, but as we move into a more modern world, many thousands of people no longer have a landline sevice (as above). For those people, their mobile phone is a necessity.

I'm only in my 40's, but I don't think I've ever felt quite so old as I did when I read this.

I grew up with friends who had no landline in their homes, let alone a mobile in the pocket of every occupant. In an emergency we ran to the phonebox at the corner of the street, or knocked on the door of a neighbour.

Less than 30 years on and we are now in a situation where life is untenable if a single mast goes down for three weeks.

And this is progress?

Gordon_Hose

Silk wrote: »

No they are not willing as they could hard wire the mast or erect another one somewhere but the cost prohibits that.
It's not out of Vodafones hands at all theres lot's that could be done not least allow the customer to close the contract

What do you mean service wasn't lost :rotfl::rotfl::rotfl:
Thats like saying the television was still working cos it was lit up even though no picture was coming out of it :rotfl:

Spend hundreds of thousands relocationg a mast for a handful of customers because a tree is a foot taller that it should be?

Quality! That's a good one. Cheered me right up that did :rotfl::rotfl::rotfl::rotfl::rotfl:

Lynsey

SueC wrote: »

In an emergency we ran to the phonebox at the corner of the street, or knocked on the door of a neighbour.

This was and is a free service. It's not compulsory to have a paid for phone service, but for some it may be necessary.
We are talking about a paid for service above. Is is not right to receive what you pay for or be allowed to leave when the service can't be provided??
Free and paid for are entirely different matters.

Sorry I've aged you so much.

Lynsey

Gordon_Hose

You can't just stop paying though! You need a mutual agreement between the customer and Vodafone to terminate the contract.

At this moment in time the OP has just stopped paying. If it does ever end up in court this will go against the OP massively.

Lynsey

Gordon_Hose wrote: »

Spend hundreds of thousands relocationg a mast for a handful of customers because a tree is a foot taller that it should be?

................. or simply allowing a "handful" of contracts to exit their contracts free of charge??

Sadly I've got to do some shopping, can't "play" anymore.

Silk - I also loved that analogy. :T

Lynsey