Vodafone Mast Down since 2nd Sept - Still no service - Cancel contract under SOGA?

trevorjdaniel

Gordon_Hose wrote: »

There was no outage. There is a tree in the way.

are you for real?

lets try and simplify it for you...

land is surveyed > mast is installed > mast talks to other nearby mast > new mast repeats signal > tree grows > signal to other mast is lost > new mast cannot repeat signal > paid for service unavailable

is that easier?

Gordon_Hose

And that is still not an "outage".

Good luck in court. Take some lube.

Lynsey

Gordon_Hose wrote: »

There is a tree in the way.

Logically, the tree was already in place and tree growth is not unheard of. The original survey should have considered this.
Vodafone may well have problems with the landowner, but they should not put their customers at this disadvantage because they can't resolve the issue.
Vodafone may well have contractual issues with the landowner which needs resolving, but there has got to be a time limit where it becomes a burden to the customer and the customer should be allowed to be released from the contract at NO expense to themselves.
Many people now have their mobile phone service instead of a landline service, so is a necessity.

Lynsey

Gordon_Hose

Tree growth is an act of nature. It's not Vodafone's fault the land owner won't trim his tree.

It's still not an outage.

A mobile phone IS NOT a necessity.

trevorjdaniel

Gordon_Hose wrote: »

Tree growth is an act of nature. It's not Vodafone's fault the land owner won't trim his tree.

It's still not an outage.

A mobile phone IS NOT a necessity.

OMG - are you deliberately missing the point?

Nobody said trees dont grow. I think even Vodafone would have to admit to knowing that.

The point is that they failed to exercise reasonable "skill and care" in provding me with a service i am paying them for and am not able to use.

the "skill" bit being that they should have been aware that there was a possibility that nearby trees may cause a problem in the future.

the "care" bit being there was a previous loss of service of 3 weeks. They have admitted they have been aware of the problem since July and also that they cannot tell the users when the problem will be resolved....

and breathe.... lol

Gordon_Hose

And it's still not an outage.

A tree grew, an act of nature. The mast was, and still is, functional. Voda tried to prune the tree and were denied by the land owner. Not voda's fault. It's nothing whatsoever to do with "skill and care", the only reason you don't have a signal is because Voda don't connect your mast to the main base station via cables. Something they don't have to do.

The land owner could erect a huge great big block of flats that would block your signal, you still wouldn't have grounds to cancel.

You need top get your head out of the clouds. You can't just stop paying your bill.

Lynsey

Gordon_Hose wrote: »

A mobile phone IS NOT a necessity.

I suppose not ........................... we could always contact the emergency services via smoke signals or perhaps carrier pigeons. lol
That's if the trees don't get in the way. :rotfl:

There will always be for and against arguments, I'm with the OP here.
Future Vodafone customers beware of what may lie ahead with this company, no compassion whatsoever!!

Lynsey

Gordon_Hose

Lynsey wrote: »

I suppose not ........................... we could always contact the emergency services via smoke signals or perhaps carrier pigeons. lol
That's if the trees don't get in the way. :rotfl:

There will always be for and against arguments, I'm with the OP here.
Future Vodafone customers beware of what may lie ahead with this company, no compassion whatsoever!!

Lynsey

Are you for real?? how do you think we contacted 999 before mobiles? Jeez.

NFH

Gordon_Hose wrote: »

The land owner could erect a huge great big block of flats that would block your signal, you still wouldn't have grounds to cancel.

No, they couldn't do that without planning permission. When planning permission is granted for a tall building, television reception for nearby homes if often considered. The same would apply with mobile phone transmitters.

Gordon_Hose

Often? Oh right...