How long do Dell take to build a PC?

wakandem

All good things come to those that wait, & I am not being religious, i just wish i was getting a brand new pc or lappy...enjoy!

Anne_Marie_2

Well just to confirm that they do deliver on time. MIL's comp arrived yesterday as promised, and a very happy bunny she is too. Now I need to learn Vista features very quickly so that I can show her.....:rolleyes:.

wannabemedic

What is really strange is that on WW's tracking site it states that it reached Coventry at 00:07 this morning. As I live in Birmingham, it seems even more bizzare that my lovely new PC is going to be sitting around, barely 30 miles from where I am, till next Wednesday... boo hooooo!

DellCA

Dear Dell Customer,

I'm with Dell Corporate Headquarters in Round Rock, Texas.
I would be happy to answer any questions concerning your delivery and advise status.

Please contact me directly at Customer_Advocate@Dell.com please include my name in your e-mail subject line. I look forward to working with you.

Thank you,
Debby S.
Dell Customer Advocate
Customer_Advocate@dell.com

wannabemedic

Sadly I have had no response from the above "Customer Advocate".

The computer came 8 days after dispatch and with an incorrect keyboard but they insist that it's the right one. The one I saw on the order stage had volume controls and hotkeys (multimedia keyboard), the one I've received has nothing except the basic keys. But 'customer care' have been firm and said it's definitely the right keyboard. :rolleyes:

Uh-huh, so much for customer service. It's all very well posting on public forums to give an impression to the wider public that you care about your customers so much that you actually reach out to ensure they are happy.

If DELL really did care, I'd at least have received an acknowledgement/read receipt by now. Very disappointed and beware potential buyers if you do want to buy DELL, you'd better hope nothing goes wrong because heaven help you should you require 'customer service'.

Millionaire

wannabemedic wrote: »

Sadly I have had no response from the above "Customer Advocate".

The computer came 8 days after dispatch and with an incorrect keyboard but they insist that it's the right one. The one I saw on the order stage had volume controls and hotkeys (multimedia keyboard), the one I've received has nothing except the basic keys. But 'customer care' have been firm and said it's definitely the right keyboard. :rolleyes:

Uh-huh, so much for customer service. It's all very well posting on public forums to give an impression to the wider public that you care about your customers so much that you actually reach out to ensure they are happy.

If DELL really did care, I'd at least have received an acknowledgement/read receipt by now. Very disappointed and beware potential buyers if you do want to buy DELL, you'd better hope nothing goes wrong because heaven help you should you require 'customer service'.

What does it say on your order receipt in-regards to the keyboard?
Whats listed on there?

wannabemedic

Millionaire wrote: »

What does it say on your order receipt in-regards to the keyboard?
Whats listed on there?

Not to hand at the moment, I have PDF printout from the order summary screen and that says usb multimedia keyboard...

Millionaire

wannabemedic wrote: »

Not to hand at the moment, I have PDF printout from the order summary screen and that says usb multimedia keyboard...

Just checked a Desktop Order that I had placed which came with the Extra buttons and on the PDF Order comfirmation I have the following

UK/Ire (QWERTY) - Dell Enhanced USB Multimedia Kyb

If you dont have the "Enhanced" bit, you have ordered the wrong keyboard when placing the order.

If you do, then get onto Dell and state "Enchanced" on order form and they have to replace it.

wannabemedic

Millionaire wrote: »

Just checked a Desktop Order that I had placed which came with the Extra buttons and on the PDF Order comfirmation I have the following

UK/Ire (QWERTY) - Dell Enhanced USB Multimedia Kyb

If you dont have the "Enhanced" bit, you have ordered the wrong keyboard when placing the order.

If you do, then get onto Dell and state "Enchanced" on order form and they have to replace it.

It just says USB Multimedia Keyboard, that's on the order summary. No 'enhanced'. I'll track down the invoice and see what that says...

Thing is, there's nothing 'multimedia-like' about this keyboard and it is lacking the buttons I saw on ordering :wall:

Millionaire

wannabemedic wrote: »

It just says USB Multimedia Keyboard, that's on the order summary. No 'enhanced'. I'll track down the invoice and see what that says...

Thing is, there's nothing 'multimedia-like' about this keyboard and it is lacking the buttons I saw on ordering :wall:

Yes, Ive just checked the dell website and it includes the wording Enchanced for the keyboard if selected in the summary. link provided


http://ecomm.euro.dell.com/dellstore/basket.aspx?itemtype=CFG&s=dhs&l=en&cs=ukdhs1&c=uk&&details=false

If you have ordered the right one, ring them up and demand a replacement and point out this to them.