stop me being petty on ebay

repeatoffender

I bought a babies clothes bundle on ebay. It was mixed and described as good condition but half of it is unwearable, grey, bobbled etc. Now although i am not going to ask for a return as the other half is fine i feel that these items were included on the photo just to bump the bids. I am not going to leave neg feedback but i want to contact the seller to say that i had to throw half of them out but it just sounds so petty.

So please stop me being petty should i just let it go? How do other people justify/get over their disappointing ebay buys or would you let the seller know?

January20

Why would you be nice to somebody who wasn't afraid to take your money under false pretences? Why wouldn't you leave feedback that would warn other buyers of a potential problem? This is the purpose of feedback! Not to be nicey-nicey because you don't want to upset the seller or look petty!

Be truthful in your feedback and don't take it into a private argument outside Ebay either.

Bitsy_Beans

I don't see that as being petty at all, if you feel you were mislead the say so. Just because it's eBay and second hand doesn't mean you accept mis-selling of items.
Complain to the seller, perhaps document which items you feel are not in good condition and ask for a partial refund as good will gesture. If seller refuses open a case with eBay. If you don't complain this seller will continue to trade in this manner, for once let's not be all British and suck it up, complain!!!

coffeebeen

It's not being petty, it's being honest which is the whole point of the feedback system. I would contact the seller first and then if it's not sorted out sufficiently I would not hesitate to leave negative feedback!

Fire_Fox

Did you mean to say were 'not' included on the photos? I often ask for more information/ more photos when I purchase on eBay auctions - I buy vintage crystal jewellery and know the pitfalls and scams reasonably well. I also know that 'good' condition in that context actually doesn't mean that good at all - above that is very good, excellent and as new/ never worn. Could that be the same with children's clothing?

I don't see the point in complaining if you don't actually want action to be taken, eg accepting a return. It's very bad form to leave a negative or neutral feedback without first contacting the seller so they have the chance of resolving the matter. For me great after sales service is just as important as the rest of the buying experience - I have had two sellers immediately refund everything on items that were damaged in transit when they could have offered a partial refund or insisted on a return.

Sambucus_Nigra

Isn't that the point of feedback?

Either tell them and tell them what you want [half your money back?] or leave the negative feedback that it deserves.

FatVonD

Fire_Fox wrote: »

I don't see the point in complaining if you don't actually want action to be taken, eg accepting a return. It's very bad form to leave a negative or neutral feedback without first contacting the seller so they have the chance of resolving the matter.

I can see your point with the kind of things you are buying where the postage is a small part of the overall cost and a refund might be appropriate but, in the OP's case, it may not be cost efficient to return it when postage (in both directions) is non refundable.

OP, I'd definitely leave feedback that reflects your true feelings, that's what it's there for but why not post this on the ebay board where the regulars may be able to suggest other ways of resolving it?

balletshoes

I would contact the seller first before leaving neutral/negative feedback. But you said you didn't want the seller to do anything? So I'm not really sure why you'd want to leave neutral/negative feedback.

I would give the seller the chance to discuss this with you.

repeatoffender

Oh wow i'm just a softie i was maybe thinking that the seller really did think that they were good condition but maybe thats a bit naive of me. The clothes were included in the photo but this made the bundle look more value for money hence the higher bids. After reading these comments i have looked at completed listings for baby bundles and this seller got a good price considering what was wearable.

I would not leave neg/neutral feedback without contacting a seller first but i did not know that i could ask for a partial refund, is this usual? I did not want to pay to return the whole bundle either so was thinking i would just have to get over it but i'm glad i came on here first.

tibawo

I have just gone through something similar with a dress that was described as excellent and had 2 flaws. Initially buyer said the dress was worth more than i paid which begs the question of why had they not listed it for more? Anyway opened a case. I was quite happy to mend with a partial refund. Buyer accused me of wanting the dress for free! This did shock me, in the end ebay ruled in my favour. so she had now got neg feedback. I would have left positive if solved amicably.

I was undecided as to whether to open a case after all it is nice dress and as i can sew the faulty bit. But in the end i bid in good faith on an 'excellent' item.

So in line with others explain your thoughts through ebay. You are not being petty.

Fire_Fox

FatVonD wrote: »

I can see your point with the kind of things you are buying where the postage is a small part of the overall cost and a refund might be appropriate but, in the OP's case, it may not be cost efficient to return it when postage (in both directions) is non refundable.

OP, I'd definitely leave feedback that reflects your true feelings, that's what it's there for but why not post this on the ebay board where the regulars may be able to suggest other ways of resolving it?

How do you know what the postage is on the items I purchase and how that relates to the total cost? Actually I buy most of my pieces from the US!

Is the postage in this case non-refundable? If the item is not as described/ listing is misleading that would not be the case. eBay and Paypal tend to side with the buyer in disputes that are not clear cut.

repeatoffender wrote: »

Oh wow i'm just a softie i was maybe thinking that the seller really did think that they were good condition but maybe thats a bit naive of me. The clothes were included in the photo but this made the bundle look more value for money hence the higher bids. After reading these comments i have looked at completed listings for baby bundles and this seller got a good price considering what was wearable.

What 'this' made the bundle look better value, the grey and bobbly clothing or the total amount? If the photos were accurate but you feel you overbid having subsequently looked at the completed listings that is your error. Have you bought clothing bundles before?