EON are charging me £55 for coming to my door

john_money

Where do I stand??

I paid my EON bill today whilst at work, I received my bill on the 3rd September.
Eon bill said to pay by 9th September and you will get 3% prompt payment discount and when I got in I had the following letter:-

We visited today to collect your payment of £xxxx.

Dear ......
We visited your property today at (time) to collect the money that you owe for the energy you have used. You have been charge £55 for this visit.

To pay your overdue balance and for the energy you will use in the future, you may be able to pay by:
* Prepayment meter *Direct Debit * Payment Plan *Benefit Deductions

If your balance remains unpaid, we will apply for a warrant to enter your property without your permission and install a prepayment meter, aided by the police and a locksmith if necessary. We will also charge you a further £250.

(in bold print!!!)
If we are unable to install a prepayment meter we may disconnect your supply.

Please do not ignore this letter, even at this late stage we can help. Call our representative today to discuss your options.

(HIS Name) (HIS mobile number)

Yours sincerly
(photocopied signature)

jd87

Would you like to tell us the full story instead of just the bits you want to tell?

Man_Overboard_2

john_money wrote: »

Please do not ignore this letter, even at this late stage we can help. Call our representative today to discuss your options

So have you called?

marywooyeah

it was due on 9 september and you paid it today - so 4 days late?

So you are overdue but sending a debt collector round seems excessive, don't know about the legalities of the £55 but sounds iffy to me.

Fruit_and_Nut_Case

john_money wrote: »

...late stage...

jd87 wrote: »

Would you like to tell us the full story instead of just the bits you want to tell?

Sounds as if this has been escalating for some time. More background information needed.

Naf

How many months worth of arrears were on the 'bill' you received on the 3rd?
I say 'bill' because if it was just a usual quarterly bill then they still give you more like 14 days to pay and receive your discount, not just 6...
So, again, lets hear the rest of what's happened.
My experience of eOn is that they are very patient and helpful if you contact them.

jalexa

I'm not defending the OP's alleged conduct but a (quick) perusal of E.ON terms and conditions online didn't reveal the visit charge though there is a section concerning "some" charges.

Further, neither is a relevant section illuminating...

What happens when bills are not paid or you don’t keep to your payment arrangement?
If you don’t pay your bill or keep to your payment arrangement we’ll insist that you have a prepayment meter fitted, where it’s safe and appropriate to do so. If you don’t agree to this, we’ll apply for a magistrate’s Warrant of Entry to install a prepayment meter or disconnect your energy supply. You’ll receive written notice seven calendar days before any action is taken, so you can still contact us and arrange payment. If, as a result of a Warrant of Entry being executed, your supply is disconnected or a prepayment meter is fitted, we’ll charge your account with an administration fee.

I more than happy to stand corrected by a more relevant quote.

Man_Overboard_2

jalexa wrote: »

I'm not defending the OP's alleged conduct but a (quick) perusal of E.ON terms and conditions online didn't reveal the visit charge though there is a section concerning "some" charges.

Further, neither is a relevant section illuminating...

What happens when bills are not paid or you don’t keep to your payment arrangement?
If you don’t pay your bill or keep to your payment arrangement we’ll insist that you have a prepayment meter fitted, where it’s safe and appropriate to do so. If you don’t agree to this, we’ll apply for a magistrate’s Warrant of Entry to install a prepayment meter or disconnect your energy supply. You’ll receive written notice seven calendar days before any action is taken, so you can still contact us and arrange payment. If, as a result of a Warrant of Entry being executed, your supply is disconnected or a prepayment meter is fitted, we’ll charge your account with an administration fee.

I more than happy to stand corrected by a more relevant quote.

The bill is paid - the OP paid it today, at work - why is he telling MSE, who can do nothing - why doesn't he call and tell the energy supplier?

Terrylw1

I think its common practice for suppliers to state "additional charges" in the t&c's but not state the actual values. Very poor IMO.

Some suppliers have a seperate charges page though.

I guess its easily than releasing new t&c's which they would have to send out to all theirs customers.

chanz4

OP my guess is that this bill has been outstanding for over 28 days, suppliers just don't send collectors our before. I take its a bill and another bill at a guess... as others have said you need to tell the full story

jalexa

chanz4 wrote: »

... as others have said you need to tell the full story

Indeed, but does anybody have chapter and verse on where the posts claims on the visit and charge are described in E.ON terms?