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EON are charging me £55 for coming to my door

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Comments

  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    john_money wrote: »
    Apologies to everyone about delayed response.

    Hi Malc,


    I checked the bill and it had a previous outstanding amount on there which I totally forgot about, the previous amount was an estimate and I called EON about it and was going to call and give meter reading I never had reminders about it.
    This bill I received now is also an estimate. The total of both amounts are £180.
    I have been with EON for over 4 years and the details they have for me should be correct.

    Thanks John

    Hi John

    If you let us have up to date meter readings, we'll be happy to re-bill your account accurately.

    Also, if you wish, you can ask for a payment arrangement to spread the balance over a more manageable period.

    Hope this helps.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    jalexa wrote: »
    :DThe link in your post #14, https://www.eonenergy.com/~/media/PDFs/General-PDFs/res-products-tc/EONEnergyPlanStandardJan2012final.pdf Clause 7, second sentence:D


    its a link, not my words
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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