wrongly accused of shoplifting by un-uniformed security guard-help?

Zandoni

somethingcorporate wrote: »

£200 sounds ambitious but if they get knocked down to £100 I'd suggest it is a result.

I cannot believe you get £100 for having a credit card refused!

I honestly did and I got the manager of our local Asda to give my wife a bottle of perfume for cutting up my wife's credit card after they told him it was a mistake.

somethingcorporate

I don't doubt it but it is incredibly generous for (what sounds like) such a minor thing. Cutting up a credit card is a bit harsh though!

paddyrg

£200 is out of proportion to my mind, but I would expect head office to take your complaint seriously. I assume you are not looking for a hand-out, rather for an investigation, an acknowledement that it shouldn't have happened and an apology, head office can probably furnish these. £20 is more like it. Not sure why you would waste money on seeing a solicitor.

bignred05

what an awful experience for the O/P

now I'm no expert, but I would of thought the store detectives would have to have concrete proof that the O/P actually stole the goods, I would expect that the store would have someone monitoring C.C.T.V and once someone is witnessed stealing goods, I would expect them to be followed by the C.C.T.V until they have left the store with the goods

can't imagine they can stop any Tom,!!!!!! or Harry (pardon the pun) they suspect of stealing without actual proof

personally I would be writing to the store manager and to someone very senior at Wilkinson's head office, and at the very least I would be expecting an apology with some form of compensation

when ever you watch these type of TV documentary's the store detectives always preach they have to be 100% certain someone has taken the goods and they have CCTV evidence to support that

dizzybee

hi,
just read your post and some of the comments,i work for Wilkinson's and i would advice you contact head office addressing your complaint to head of security,they will then contact the firm that employs our security guards has they are not employed through wilkinsons.
explain every think you have hear also the conversion you had with the store Manager.
if you need any more help please pm me.
good luck.

NVRAM

McKneff wrote: »

Sorry if this comes over as cynical but we only have one side of the story.

I wonder if the security man is thinking he knows what he saw and the OP might have dropped the toy in the next shop. I'm not saying that's wha did happen but the security man may just be thinking that.


If i had been that upset, i would have just gone home, not popped into another shop for a toy for the dog.

I've quite often picked stuff up in a shop went tot he checkouts saw the queue and thought eff that and just dump the stuff at the nearest bucket/aisle to walk to another store without a queue and buy what I was looking for. My fault the store can't manage it's checkout staff properly?

As for OP definatley complain as much as possible, Un-uniformed, Un-I'd meathead on a powertrip would get told where to go by anyone tbh. How the store think this is acceptable I do not know.

And as for them ganging up on you and their offensive/force full nature this is in no way acceptable. The store say they're not sure of the person in question?? there was a bloody group of them!

Hope you get everything sorted

arcon5

LOL I thought the £200 bit was a joke :rotfl:

I'd be happy with a 10 quid voucher tbh. But even happier with a full letter of apology that goes on to explain how the procedure will be reviewed and the acceptance that this behaviour is unacceptable - moneye isn't always the answer you know

mttylad

IMO/AFAIK As the security guard has about as much power to detain you in the street as the local lollipop man, having a uniform means nothing.

So whether or not the security guard wore a uniform is of no consequence.

arcon5

mttylad wrote: »

IMO/AFAIK As the security guard has about as much power to detain you in the street as the local lollipop man, having a uniform means nothing.

So whether or not the security guard wore a uniform is of no consequence.

His uniform is not being questioned. It's his approach to the situation and the lack of identification.

paddedjohn

arcon5 wrote: »

His uniform is not being questioned. It's his approach to the situation and the lack of identification.

He could have all the id in the world and still have no right to detain anyone.