is recorded enough to protect from scammers

steveo3002

i usualy send my stuff recorded , luckily ive not been scammed yet

if someone was to say they havent recived it is recorded good enough proof that paypal wont refund them?

sham63

Have a read through this recent thread for answers;

https://forums.moneysavingexpert.com/discussion/4155845

Crowqueen

There has to be actual proof of delivery. RD isn't separated from normal mail so there is still a chance it might go missing. It only protects against false non-receipt claims if it shows as delivered. Even if you use it, if it goes missing or there is no proof of delivery uploaded you still have to pay out.

If you are worried about scammers, don't sell online at all, sell face to face. For me RD doesn't get a signature when it is delivered - postman can't be bothered - so the item will not show as delivered for Paypal's purposes. It's also inconvenient and expensive from a buyer's POV, so I tend to avoid it wherever possible.

charlies_mum

I sent an item by first class RD on August 18th and on 5th September had a mail from my buyer asking where it was. I told him when it was posted and half an hour later he mailed to say he had found it. I can only assume the postie left it somewhere and didn't tell him.

the_lunatic_is_in_my_head

steveo3002 wrote: »

if someone was to say they havent recived it is recorded good enough proof that paypal wont refund them?

Assuming it shows as delivered the simply answer is yes.

Tazni

There will always be the occasional person to try and scam their way out of paying for an item, even with recorded. The good thing about it is there is usually insurance in your postage through the royal mail. It's best to find out how much insurance is covered on your items getting lost or damaged in the post, as you sometimes have to pay more for insurance if the item is valuable.

soolin

Tazni wrote: »

There will always be the occasional person to try and scam their way out of paying for an item, even with recorded. The good thing about it is there is usually insurance in your postage through the royal mail. It's best to find out how much insurance is covered on your items getting lost or damaged in the post, as you sometimes have to pay more for insurance if the item is valuable.

See the postage thread. Standard post, which includes recorded, covers up to £46 of loss (there are some excluded items)

As for the original question, I don't believe recorded is a good enough service if you believe everyone is a scammer. I never sign for any recorded here and most of the items I have sent recorded never show as delivered when i use track and trace, so would not cover me against a paypal claim. At 95p a go I think it is an expensive service that does very little.

hiccup123

if a buyer claims that a seller hasn't sent an item and seller can provide a tracking number, then ebay can check details with royal mail and that is enough for them to prove item has been sent. the seller should then do the right thing and fill a lost item claim with RM and when compensated return money to buyer. I have done this. ebay closed the case in my favour. I made a claim with RM and had to provide buyer details. don't refund until RM compensate you incase they refuse. HTH

RFW

hiccup123 wrote: »

if a buyer claims that a seller hasn't sent an item and seller can provide a tracking number, then ebay can check details with royal mail and that is enough for them to prove item has been sent. the seller should then do the right thing and fill a lost item claim with RM and when compensated return money to buyer. I have done this. ebay closed the case in my favour. I made a claim with RM and had to provide buyer details. don't refund until RM compensate you incase they refuse. HTH

I'm not sure you're saying anything wrong but it could be confusing.

Hopefully you aren't telling sellers that if a buyer has a missing item they should wait for Royal Mail to pay out on a loss claim before refunding. That isn't a good idea.

In more complicated cases where a signed for item has not been delivered but it is showing as signed for then each case could be different. In any event making a buyer wait for what could be 6 weeks from their initial order for their money back won't be good for business or your standing with Ebay.

To answer the OP as others have, recorded is ok if it has been signed for by the person it is going to, unfortunately it doesn't always end up with an online tracked signature so isn't as good as special delivery or using a courier.

hiccup123

RFW wrote: »

I'm not sure you're saying anything wrong but it could be confusing.

Hopefully you aren't telling sellers that if a buyer has a missing item they should wait for Royal Mail to pay out on a loss claim before refunding. That isn't a good idea.

In more complicated cases where a signed for item has not been delivered but it is showing as signed for then each case could be different. In any event making a buyer wait for what could be 6 weeks from their initial order for their money back won't be good for business or your standing with Ebay.

To answer the OP as others have, recorded is ok if it has been signed for by the person it is going to, unfortunately it doesn't always end up with an online tracked signature so isn't as good as special delivery or using a courier.

RM may be able to prove that item was delivered in which case it would be better to wait for their response before paying. When i made a claim i kept the buyer informed and sent them scans of forms and RM replies. They were also contacted. There were no complaints from the buyer. Communication is very important.

RFW

hiccup123 wrote: »

RM may be able to prove that item was delivered in which case it would be better to wait for their response before paying. When i made a claim i kept the buyer informed and sent them scans of forms and RM replies. They were also contacted. There were no complaints from the buyer. Communication is very important.

I'm still a bit confused. In the case you claimed for was this a recorded delivery item? Unless I thought there was a chance the buyer was lying I wouldn't have made them wait for Royal Mail to pay up. Sounds like you were lucky with a customer.