Can a laptop be returned under the Distance Selling Regulations?

MarkBargain

neilmcl wrote: »

Don't listen to this OP, poor advice I'm afraid!

Of course you can return under the DSRs for a full refund. Who is the retailer that's trying to fleece you out of £50?

The supplier is Save on Laptops (Box Ltd) and I am reading it in their T&Cs: www.saveonlaptops.co.uk/returns-overview To be fair, I didn't contact them to ask for a return to find out if they would apply any charge in this case.

terra_ferma

MarkBargain wrote: »

The supplier is Save on Laptops (Box Ltd) and I am reading it in their T&Cs: www.saveonlaptops.co.uk/returns-overview To be fair, I didn't contact them to ask for a return to find out if they did apply any charge in this case.

I think they are being deliberately ambiguous

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edited

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Dell are not much better, they want to charge you £20 to collect the item and don't mention that you can send it yourself (and they send you on a loop of 'more information' links...)

Unless the product is defective or the return is a direct result of a Dell error, a return charge will be applied up to 20£ excl. VAT.

http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/dellcare/en/returns_entry?c=uk&cs=ukdhs1&l=en&s=dhs

MarkBargain

Perhaps they are all similar then, PC World even suggesting that they won't take it back if you simply open the box! How are you supposed to know if a product meets your expectations without even looking at it?!

Fosterdog

This is actually PCWorlds returns policy for DSR purchases. The one quoted above by terra_ferma is their in store purchase policy.

You have changed your mind
If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:
If it is within 7 working days* from the day of delivery:
Following Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them
Your return is within the above time frames and you have proof of purchase (receipt, delivery note, bank statement)
The goods are in 'as new' condition and returned in the original, undamaged packaging along with accessories and free gifts received with it
The product has not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them
DVDs, CDs, memory cards and software must be sealed
*Working days means all days other than Saturday, Sunday and public holidays.
If it is over 7 working days* from the day of delivery:
The product is in it’s original unopened and sealed packaging
You return it within 21 days of delivery date
You have proof of purchase (Receipt, delivery note, bank statement)
*Working days means all days other than Saturday, Sunday and public holidays.
How do I return my product?
There are three ways you can return your purchase:
1. Online: Via the Contact Us facility on the Customer Services page
2. Phone: By calling our Contact Centre on 08445 61 12 34 with your order reference number and delivery details to hand
3. Store: You can also return your product to one of our Currys or PC World stores with proof of purchase, bringing the card you paid with so we can credit it
Refund: We will then give you a full refund for the cost of the product plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to your payment card. Back to top

I really don't see how that is being deliberately ambiguous. That is what is stated on the link posted to their terms if you click the option for purchased online instead of in store. Although some of their terms around the condition of the item and packaging is iffy the overall policy is not too far off DSR.

Orrin

It's not uncommon for companies to offer their own returns policy under conditions less favourable than the DSR with a disclaimer about it not affecting your statutory rights.

somethingcorporate

Yep, but then again lots of retailers are just lay-people that set up companies without doing any research.

terra_ferma

somethingcorporate wrote: »

Yep, but then again lots of retailers are just lay-people that set up companies without doing any research.

setting up an online business requires a lot of work, research etc, it's not done on a whim, so they should take the time to make sure they comply with relevant legislation

terra_ferma

Fosterdog wrote: »

This is actually PCWorlds returns policy for DSR purchases. The one quoted above by terra_ferma is their in store purchase policy.



I really don't see how that is being deliberately ambiguous. That is what is stated on the link posted to their terms if you click the option for purchased online instead of in store. Although some of their terms around the condition of the item and packaging is iffy the overall policy is not too far off DSR.

yes PC world is not bad, the one I looked at was the wrong one

Wonga

Err, surely the Acer seal will be broken, the packaging will be disturbed, the EULA accepted, this is Clearly no longer new and cannot be sold as new to the next customer so would likely be resold at a marked down price to refect it is a customer return.

neilmcl

Wonga wrote: »

Err, surely the Acer seal will be broken, the packaging will be disturbed, the EULA accepted, this is Clearly no longer new and cannot be sold as new to the next customer so would likely be resold at a marked down price to refect it is a customer return.

So what. Under the DSRs the right to cancel is not determined by the ability of the seller to resale the item as new.