Can a laptop be returned under the Distance Selling Regulations?

shaun_from_Africa

Err, surely the Acer seal will be broken, the packaging will be disturbed, the EULA accepted

The whole idea behind the DSR's is to give distance buyers the same oppirtunity to inspect and test goods that they wil be given in a retail store, and there is no way that this can be done with a laptop without doing the things that are mentioned above.

MarkBargain

Wonga wrote: »

Err, surely the Acer seal will be broken, the packaging will be disturbed, the EULA accepted, this is Clearly no longer new and cannot be sold as new to the next customer so would likely be resold at a marked down price to refect it is a customer return.

It isn't possible to even see the laptop without breaking the Acer seals to open the box, so I believe the DSR apply in that respect.

I didn't send the laptop back, it's happily being used now.

real1314

Wonga wrote: »

Err, surely the Acer seal will be broken, the packaging will be disturbed, the EULA accepted, this is Clearly no longer new and cannot be sold as new to the next customer so would likely be resold at a marked down price to refect it is a customer return.

Which is exactly why "catalogue returns" stores used to exist - they sold the returns off at a lower price. It's an inherent risk of distance selling that you may have to take a loss on returned items. Then agains, you save on the cost of running a "bricks & mortar" shop.

Incidentally an Acer I bought from Argos 2 years back had the seal broken - I took it back and asked for another (just as a precautionary step really). :cool: