Can a laptop be returned under the Distance Selling Regulations?

shaun_from_Africa

Fosterdog wrote: »

To remaster the laptop the most common button is F8

This is totally correct.
Ignore my earlier post where I suggested F5 as I was getting my F's mixed up.

Jakg

Fosterdog wrote: »

To remaster the laptop the most common button is F8 but I also regularly see F4 or F9. F12 is usually for the boot menu and F2 is usually for the BIOS. Try F8 first then the top option should be repair my computer choose that, then the last option on the next page should be an Acer recovery option.

Acer's should have the option through windows too, type recovery into the search bar in the start menu and it should give acer's recovery module as an option. It's the same place as creating recovery disks.

On Acers this is called "Acer eRecovery Management".

Again, mash F8 when you boot it up and chose "Repair your computer". Once the Windows Recovery Environment loads up, bottom option should be something like Acer Recovery, click that and your away.

Having said that - wiping all your data with a restore isn't very secure, IF someone wanted to, 30 mins with some data recovery software would get pretty much all of it back. The retailer would normally "properly" wipe it (some sort of blancco process).

System

Jakg wrote: »

On Acers this is called "Acer eRecovery Management".
The retailer would normally "properly" wipe it (some sort of blancco process).

The retailer would do naff all because wiping the hard drive would also wipe the recovery partion. Retailers do not normally have a standalone set of recovery tools for the computers that they sell.

mo786uk

isnt there some debate about the DSR because the software is effectivley used? i.e the user may kick in the licences of certain software?

perhaps switching it on is ok but not registering software?

neilmcl

The only part of the legislation that mentions software is where it would be excluded from the DSRs if purchased as an item in it's own right and the packaging opened (for the obvious reasons of piracy etc). This wouldn't apply to the purchase and use of a computer system and it's associated software already loaded.

terra_ferma

neilmcl wrote: »

The only part of the legislation that mentions software is where it would be excluded from the DSRs if purchased as an item in it's own right and the packaging opened (for the obvious reasons of piracy etc). This wouldn't apply to the purchase and use of a computer system and it's associated software already loaded.

was about to post the same

Unless you have agreed that they can, your consumers cannot
cancel if the order is for:
...................
audio or video recordings or computer software that the
customer has unsealed

https://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

System

Accepting the EULA for the the Windows installed on the machine could be construed as unsealing the software package.

neilmcl

!!!!!! wrote: »

Accepting the EULA for the the Windows installed on the machine could be construed as unsealing the software package.

In your opinion. There is nothing to back this up in the legislation.

How can the buyer fully inspect the computer as they would be able to do in a shop if they couldn't get the system fully up and running?

System

neilmcl wrote: »

In your opinion.

That is why I said 'could'

Most things written on forums are only peoples opinions anyway, why should I be any different to you or anybody else.
The only possible definitive answer would be in a court of law and the interpretation decided upon there.

Fosterdog

neilmcl wrote: »

How can the buyer fully inspect the computer as they would be able to do in a shop if they couldn't get the system fully up and running?

They could boot into audit mode