BT Nightmare!

Jamie_Carter

Buzby wrote: »

You don't seem to differentiate between BT and Openreach. If a Sky customer has an issue, then their only recourse is to Sky. If OR have issues restoring the service, then it is unfortunate, but the customer has no complaint with BT or OR, only Sky. I prefer dealing with the Organ Grinder than the monkey, so VM is my choice as they are my supplier and cannot attempt to hand off any blame to a third party I have no arrangement with.

If the fault is not fixed in time due to engineering issues - what then?
2-3 days is an aspiration NOT a guarantee. If it is a week you get a rental rebate, and perhaps a goodwill gesture for inconvenience, but what use is that to a business user? With a legitimate business line, you get the priority your payment deserves - a mobile that accepts your calls until your line is restored. A sensible and businesslike response to an issue that could be a disaster. Having to 'start somewhere' is hardly a valid reason - if it goes down, you suffer with all the other domestic users paying the same.
y

OR have to fix the fault within 3 days, or there is a penalty in the contract.

brewerdave

Jamie_Carter wrote: »

OR have to fix the fault within 3 days, or there is a penalty in the contract.

..where did you find that??????????/

macman

And 'penalties' do not apply anyway in the case of faults caused by bad weather, vandalism, etc...

Jamie_Carter

brewerdave wrote: »

..where did you find that??????????/

From a BT engineer who I know.

Jamie_Carter

macman wrote: »

And 'penalties' do not apply anyway in the case of faults caused by bad weather, vandalism, etc...

That sounds like a huge get out clause.

littleboo

Jamie_Carter wrote: »

OR have to fix the fault within 3 days, or there is a penalty in the contract.

I seriously doubt that OR are required to fix every residential fault within 3 days. More likely they may have targets around the percentage of faults fixed within a period.

giraffe69

So hopefully this fault will be fixed soon and then OP has to decide whether the business is worth protecting by one of the methods already suggested viz.

a. dongle
b. switching to business service

Having said that the most annoying thing is how difficult it is to get sense out of companies like BT who given they are in the communications business should communicate better.