Lost £240 due to company bad communications

mags1962

Thanks Arcon5 for the explanation

unholyangel

Voyager2002 wrote: »

Both you and your daughter heard the message, and were obviously on the to take the flight when you heard it. That would certainly be enough for an English court, and I doubt if the courts in Scotland are very different.

In general (or should I say at least to my knowledge), in Scotland consumers generally have additional rights. Nothing major. For instance, in E&W you have 6 years from purchase to bring a claim against a retailer. In Scotland, you have 5 years from discovery of the fault/breach. Generally apart from a few minor details, the law is more or less the same north and south of the border

mags1962 wrote: »

I would then need to speak to HIM again as it is his company i booked with , dont think i could stomach talking to him again ...Thanks

You dont have to speak to him. No uncles, brothers, partners, sisters, friends that could make that call under the guise of being a new customer trying to decide what to get their loved one as a present?

Even if what the guy is saying is correct (and knowing how mums get....I have no doubt that you're telling the truth about checking constantly whether they were going ahead or not)....he has still reacted poorly. He could have offered a flight for you on a day that is quiet and he would have had 2 thrilled customers who would probably use his service again. He could have even made clear that your flight wasnt cancelled but as a goodwill gesture, he would allow you to rebook. I'm pretty sure you would have told quite a few people about the excellent service you received from them.

If you have anything in writing that is dated from that day (perhaps you texted or emailed or posted on facebook about it?), it would help in court. What you've wrote on these forums today wouldnt help as much because it is your version of events AFTER the incident. Where anything you can show the court you wrote on the day/around the same time would give more credibility on the balance of probabilities (and this is what smalls claims court goes by).

Could also be handy printing out a route map from your daughters house (where you last called the company?) and the helipad. You could also email a few taxi companies and ask them how long a to b journey would take approx at x time on x date and if you wanted to arrive at x time, when would be the best time to call and book....again it may help give credibility to your story in court (if it goes that far) if the last call logged was in line with the time you would have to book a taxi to arrive on time.

Dont worry about it too much. I'm gathering the fact it was your daughters birthday present is what is most upsetting. On the brightside, you have a "story" you can both tell and bond over and hopefully the day wasnt entirely ruined and you at least got to spend the day with her. My mum is absolutely pants at picking presents I like, nor can she (after nearly 30 years) remember that I dont eat sweetcorn/bananas.........but I don't love her any less for it

mags1962

unholyangel wrote: »

In general (or should I say at least to my knowledge), in Scotland consumers generally have additional rights. Nothing major. For instance, in E&W you have 6 years from purchase to bring a claim against a retailer. In Scotland, you have 5 years from discovery of the fault/breach. Generally apart from a few minor details, the law is more or less the same north and south of the border



You dont have to speak to him. No uncles, brothers, partners, sisters, friends that could make that call under the guise of being a new customer trying to decide what to get their loved one as a present?

Even if what the guy is saying is correct (and knowing how mums get....I have no doubt that you're telling the truth about checking constantly whether they were going ahead or not)....he has still reacted poorly. He could have offered a flight for you on a day that is quiet and he would have had 2 thrilled customers who would probably use his service again. He could have even made clear that your flight wasnt cancelled but as a goodwill gesture, he would allow you to rebook. I'm pretty sure you would have told quite a few people about the excellent service you received from them.

If you have anything in writing that is dated from that day (perhaps you texted or emailed or posted on facebook about it?), it would help in court. What you've wrote on these forums today wouldnt help as much because it is your version of events AFTER the incident. Where anything you can show the court you wrote on the day/around the same time would give more credibility on the balance of probabilities (and this is what smalls claims court goes by).

Could also be handy printing out a route map from your daughters house (where you last called the company?) and the helipad. You could also email a few taxi companies and ask them how long a to b journey would take approx at x time on x date and if you wanted to arrive at x time, when would be the best time to call and book....again it may help give credibility to your story in court (if it goes that far) if the last call logged was in line with the time you would have to book a taxi to arrive on time.

Dont worry about it too much. I'm gathering the fact it was your daughters birthday present is what is most upsetting. On the brightside, you have a "story" you can both tell and bond over and hopefully the day wasnt entirely ruined and you at least got to spend the day with her. My mum is absolutely pants at picking presents I like, nor can she (after nearly 30 years) remember that I dont eat sweetcorn/bananas.........but I don't love her any less for it

Unholyangel
Thanks
I wont need to speak to him as iam going through the consumer rights people now anyway.
Yes he has reacted poorly, i only have the calls logged on my mobile as i called the helicopter confirmation line about 7 times from my daughters flat in Glasgow (he records the messages on that ) the message said the same all day that the flights were going ahead which i was shocked about & there was not a new message untill about 2.20pm just before i was going to book a taxi which would have takin 20 min to reach the destination and the flight being at 15.30, yes i will do a map etc to show time travel etc.
Iam upset about the birthday surprise but also that i have been ripped off.
Thanks