Lost £240 due to company bad communications

mags1962

zahariel wrote: »

What I meant by operator was the company you booked with - They should have a description of the weather they can fly in.

I would then need to speak to HIM again as it is his company i booked with , dont think i could stomach talking to him again ...Thanks

zahariel

mags1962 wrote: »

I would then need to speak to HIM again as it is his company i booked with , dont think i could stomach talking to him again ...Thanks

Does he have a website or anything? I think if not then he should of at least provided a leaflet stating those conditions or maybe on the confirmation documentation.

mags1962

zahariel wrote: »

Does he have a website or anything? I think if not then he should of at least provided a leaflet stating those conditions or maybe on the confirmation documentation.

Yes there is a website
http://www.giftexperiencescotland.com/flying-vouchers/helicopter-scenic-tours-scotland/loch-lomond-helicopter-scenic-tour-loch-lomond-voucher/

All i can see is that weather permitting we will fly to the summit off Ben Lomand

mags1962

Flying subject to weather conditions and air traffic control. Flying season runs March - October.

zahariel

Here's hoping that he responds and is amicable - Otherwise it'll all come down to the judge. Though the lack of response will be a plus too...

Might be a point to try asking on other forums to see if there are any other people who have fallen foul of these people, ask for a statement. Can only help your case.

What would be fantastic is if you could somehow find out from the air traffic controllers if the pad was used by that company on that day... that would help your case no end if it turns out he never flew at all...

mags1962

zahariel wrote: »

Here's hoping that he responds and is amicable - Otherwise it'll all come down to the judge. Though the lack of response will be a plus too...

Might be a point to try asking on other forums to see if there are any other people who have fallen foul of these people, ask for a statement. Can only help your case.

What would be fantastic is if you could somehow find out from the air traffic controllers if the pad was used by that company on that day... that would help your case no end if it turns out he never flew at all...

Hi yes i scoured there face book page and there were a few disgruntled customers, i have emailed one but no reply & intend to email the others.

Equaliser123

Not sure if this has been asked, but did you pay by credit card?

mags1962

Equaliser123 wrote: »

Not sure if this has been asked, but did you pay by credit card?

Hi Equaliser
No i paid with visa Debit but have contacted the bank anyway to see if there is anything they can do

Thank you

mags1962

Update
I got no reply from the first letter asking for this to be resolved, the first letter was giving the company 14 days to respond ( he never ) i didn't expect him to.
So i was to call back to the consumer rights people who advised me to write another letter this time giving him 7 days to resolve the situation before i take legal action .
I posted this yesterday via signed for on delivery so waiting another week now to see what will happen next .
If he doesn't reply then i have to call consumer rights again to find out next step.
Also i had contacted my bank even although i had paid with a visa debit & received a letter yesterday from my bank saying they have contacted the merchants bank and are awaiting a reply which could take 45 days.
Can my bank actually get my money back ? would be so much less hassle if this was to happen.
Anyway thanks again will keep you all updated

arcon5

mags1962 wrote: »

Update
I got no reply from the first letter asking for this to be resolved, the first letter was giving the company 14 days to respond ( he never ) i didn't expect him to.
So i was to call back to the consumer rights people who advised me to write another letter this time giving him 7 days to resolve the situation before i take legal action .
I posted this yesterday via signed for on delivery so waiting another week now to see what will happen next .
If he doesn't reply then i have to call consumer rights again to find out next step.
Also i had contacted my bank even although i had paid with a visa debit & received a letter yesterday from my bank saying they have contacted the merchants bank and are awaiting a reply which could take 45 days.
Can my bank actually get my money back ? would be so much less hassle if this was to happen.
Anyway thanks again will keep you all updated

Yes and no.

Basically when they take a card payment the funds is cleared in to a merchant account held by the retailer (disbursements are then made to their standard business account every x days).... your bank sends a chargeback notice to the bank their merchant account is provided by. This basically says 'our customer has asked for you to return x sum because of y reason'. The merchant bank then goes to the retailer and effectively says 'this customers bank has asked us to return x sum because of y reason. Please look in to this and provide us with a defence. If we feel the request is unjust we won't give them the money back from your current merchant account balance. If their claim is valid, we'll take the money from your merchant account balance within x days'.

The retailers merchant bank effectively decide whether to accept the chargeback request or not. If for example, reason y = goods not received, the retailer may tell their merchant bank they have sent the goods, here is some proof. If this is sufficient proof for the merchant bank they will go back to your bank effectively and say 'sorry, our client has done nothing wrong. Better luck next time'.

They don't like involving themselves with these kind of disputes, nor are they a judge or jury so this kind of dispute may well be unsuccessful!