Rip off jet2???? You decide!!!!

malkie76

I am not struggling with the concept at all... There is ZERO need to have a fare-increase component on a straight-forward name change, so for all intent and purpose, it is part of the name-change fee.

No such thing as a 'straight forward name change' as explained above. Unless you can invent a bullet proof mechanism to separate genuine cases from people pulling a fast one. Swapping first with last name sounds sensible, but very open to abuse.

Yes you most certainly can... Do you live in your own private world where you never interact with normal people? My mum doesn't really shop around - let's say she bought a TV for £999 that has a standard price of £499 everywhere else. Despite agreeing with the purchase price at the time, any normal person would describe that price as a rip off. The shop hasn't done anything wrong as such, but that price would clearly constitute a rip off. Ditto in this scenario.

That's a classic misunderstanding of what a rip off is - all too common on this forum. You are offered a service for a price and you agree to it. Had you been offered a TV for £499, but charged £999 you've been ripped off.

Paying £999 for a £499 TV (assuming like for like) is just stupidity.

cufc1969

malkie76 wrote: »

You both seem to be struggling with the concept of the increase in fare component of the overall charge. The admin fee is a mere 44EUR - the reason has been explained twice in this thread.

Besides, you cannot be being ripped off if you are paying for something which you agreed to when you bought the tickets.

No Malkie I don't think I'm 'struggling' with anything here except the fact that I feel like I've been mugged, and I not sure I really need the patronising presumptions either......

To the question about writing to Jet2. I have sent them an e mail explaining my situation and the events that have taken place, and of course my shock and dismay at the rip off charge (yes I'm sticking to my beliefs!). I don't however hold much hope.
Oh and another couple of points to the error proof and any mistakes deserve to be severely punished brigade. I suppose the automated response to my e mail saying that they will endevour to respond to my complaint with in 38 days is good customer service or the 60p/minute phone line for assistance. Imaginge having to enquire about an aspect of your booking, maybe about a nut allergy in reference to your in flight meal, that'll be another £6.00 for a ten minute call by the time to navigate through the menus!

Rant probably not over :mad:

jpsartre

cufc1969 wrote: »

To the question about writing to Jet2. I have sent them an e mail explaining my situation and the events that have taken place, and of course my shock and dismay at the rip off charge (yes I'm sticking to my beliefs!). I don't however hold much hope.

I don't either if you used words like 'rip-off' in your email to them. Fact is that you're the one that screwed up, not once but twice, first by entering the wrong name, then by not checking the details until you were ready to fly. Jet2, on the other hand, haven't done anything wrong and are simply holding you to the conditions you agreed to when booking. I know that if I was at their end trying to decide to decide whether to make an exception to the rules in your case, I'd like to at least see some recognition of this rather than being accused of ripping you off.