Orange 'Free' Broadband

Paully232000

Thanks for the reply, sorry new to this as i thought I would have to contact Orange first before going to Ofcom.

Eva49

If you go to CS you will be passed from pillar to post

This is the most effective and quickest way to get your complaint registered

Just give a brief outline to ofcom .....

Paully232000

First thing tomorrow I will phone Ofcom and follow what you have said. Ta

montage

syco1 wrote: »

I presume they are already putting the line rental up to £14, and so are giving you the £5 home broadband for free. They guy I just spoke to me kept saying that at £14 Orange are the cheapest for home line rental and just wouldn't listen to the fact that Plusnet are £9.49.

.........


Im guessing he wouldn.t listen to you as Plusnet is £9.49 for line rental only. Their cheapest broadband offering is £3.24 on top of that plus £25 activation if out of contract too. With a 10 gig usage allowance oranges for £14 per months line rental and BroadBand beats plus net hands down.

My complaint about Orange is the way the conduct their Business. Very poor and immoral in my eyes.

watchdog

Arrived home yesterday to a letter from Orange advising that my "Free For Life" Orange Broadband is to be disconnected in October. To say that it raised my BP would be a mild understatement ! Orange should now join the banks in the commercial leper colony.

The letter advises "the good news is that you can retain your FREE Broadband".
FREE yes, provided that I transfer my BT landline to them, pay a line rental of £14pm, and pay a minimum of £25pm on my Orange mobile contract. Do they take their customers for fools ? Do they think we came down in the last shower of rain ? Whatever next, my local garage offering me a FREE car, and then charging me £10,000 for the car's key ?

4 years ago my son organised a new Orange mobile contract for me. He was 'sucked in' by the disingenuous sales pitch, which offered "FREE broadband for life" providing I maintained the mobile contract. This offer was unambiguous and unequivocal - the broadband was "FREE for life". My son knows the sales assistant, who no longer works for Orange. He contacted her last evening, and she is adamant that staff were pressured to sell mobile contacts on the back of a "FREE for life" broadband service.

Orange will come to rue this decision to pull the rug from under their customers. It is unethical, it is immoral, it is commercial suicide, although I suspect it is legal. Legal, because buried amongst the 1,000's of words of T&C's will be some get-out clause.

For this reason , I am not prepared to run the gauntlet of Orange's complaints procedure, or even the toothless regulator. I will instead be writing to the editors of BBC Watchdog, Rip-Off Britain, and Rogue Traders. I will also be writing to the Consumer Affairs Editors of all the UK's daily nationals. Additionally, at my own expense, I will be seeking a sworn affidavit from a former staff member as regards to the sales instruction that Orange provided.

Finally, I will be closing my own, and three other family member's Orange mobile contracts, and I will be transferring to BT's broadband service.

Orange executives may think that they are smug, because their Faginesque actions are allowed by the small print T&C's. But, as sure as eggs are eggs, this will come back to haunt them. I suspect that before the end of October we will see an Orange executive sacrificed to Ann Robinson's chair, whereupon they will grovel and spout unctuous and mendacious verbiage about Orange's aspiration for good customer service.

Those of us being bullied off our FREE broadband service know differently of course.

syco1

montage wrote: »

.........


Im guessing he wouldn.t listen to you as Plusnet is £9.49 for line rental only. Their cheapest broadband offering is £3.24 on top of that plus £25 activation if out of contract too. With a 10 gig usage allowance oranges for £14 per months line rental and BroadBand beats plus net hands down.

My complaint about Orange is the way the conduct their Business. Very poor and immoral in my eyes.

Absolute rubbish, I did say that Plusnet was £9.49 for line rental, and adding £3.24 for broadband does not make it dearer and there is no activation fee for a 12 month contract, 10Gb is more than enough, I am currently on 2Gb with Orange. Maybe you should get a job with Orange.

montage

Temper Temper.. I think somebody has just realised £1.27 per month more is a much better deal for unlimited Broadband. And as i said the £25 activation fee is for out of contract.

I think they only person who needs a job at Orange is yourself for giving comparisons that are a million miles apart at best!

syco1 wrote: »

Absolute rubbish, I did say that Plusnet was £9.49 for line rental, and adding £3.24 for broadband does not make it dearer and there is no activation fee for a 12 month contract, 10Gb is more than enough, I am currently on 2Gb with Orange. Maybe you should get a job with Orange.

Gadgetmaster

montage wrote: »

Temper Temper.. I think somebody has just realised £1.27 per month more is a much better deal for unlimited Broadband. And as i said the £25 activation fee is for out of contract.

I think they only person who needs a job at Orange is yourself for giving comparisons that are a million miles apart at best!

Don't forget Quidco for cashback if you are moving to Plusnet...this makes it an even better deal for those that do not need unlimited broadband

WillBanyard

Someone at orange today told me I use between 50 and 60 GB a month, and I don't stream or download TV or movies. I didn't mention that I thought I was also on a 2GB cap.

montage

They told me i use 460 gig a month until i pointed out how unlikely that'd be unless i was trying to download the internet... and then they changed it to the 'average' for three months. ... i use Netflix so sounds more reasonable.

As far as i understand it the 2 gig cap was removed from all accounts at some point over the last few years. My original package was some kind of fair usage limit and 8 meg max but rose to what ever my line limit was during their LLU process...

Anybody that is currently only receiving a 2 meg connection and has a livebox still... i'd suggest trying a different router as according to their UK level 2 tech support the LLU change over outdated the live boxes and they will never achieve over 2 meg as i angrily found out after many phone calls, bt engineers and liveboxe replacements.

It was only after i was sent a net gear router did my line stabilise at 15 meg.

I bet Orange didn't tell many people about that.

WillBanyard wrote: »

Someone at orange today told me I use between 50 and 60 GB a month, and I don't stream or download TV or movies. I didn't mention that I thought I was also on a 2GB cap.