Orange 'Free' Broadband

Eva49

nickbirkin wrote: »

Might be an idea to email moneybox and tell them, as I'm sure they'll do an addition to put their small error straight. Also get another mention of the story again

Moneybox done :beer:

Dublindel

Don't mess about, take it to court. My papers have been sent in

almostmedieval

I see by the other posts I am not alone in being screwed by orange. I just renewed my contract 3 weeks ago and during the sign up telephone conversation asked more than once whether or not I would keep my broadband, and I was told nothing would change. I , like most of you out there,feel cheated and the biggest pill to swallow is the fact that they waited until I renewed my contract to do this! ORANGE YOU ARE SCUM!

Mauls

Having put the point previously directly to Ofcom, they have stated that mis-selling cannot be categorised as a 'business decision'.

Tell CISAS that your complaint is that you were mis-sold your mobile contract, not that Orange is ending the offer. Make that point in a formal complaint to them.

If they still refuse to hear the complaint, Ofcom have said they would be very interested in hearing about it, so go back to them, and get a new complaint reference in regards to CISAS.

ozgril2007 wrote: »

I've written 2 letters, 1 email and also called Orange about the fact that my mobile package was sold to me with the free broadband included for the duration of the contract and that I expected free broadband to continue. I have not yet had a response from Orange and when I call I get told someone will call me back (and no one ever does).

I took my complaint to the CISAS after 8 weeks of no response from Orange. I asked them to end my contract early without penalty or continue the free broadband. This is the response from the CISAS I received this week. I still have not had a response from Orange which I find incredible. Any advice on what i should do next?


Dear Ms XXX
[FONT=Arial,Arial][FONT=Arial,Arial]
Case No: XXX - XXX v Orange Home UK
[/FONT][/FONT]Further to the acceptance of your application in the above case, the company has objected to your application being accepted. We have reviewed your application again and confirm that the company’s objection is valid. Unfortunately we will be unable to help you in this matter as your complaint concerns a business decision taken by the company you are complaining about. Business decisions fall outside the scope of our scheme and we have no power to deal with a complaint of this nature.

We suggest you contact your local Citizen’s Advice who may be able to advise you how to pursue your complaint further.

We are sorry we cannot be of further assistance on this occasion.

Yours sincerely

Case Administrator

jezster

http://conversation.which.co.uk/technology/orange-free-broadband-lifetime-mobile-deal-landline/

IdontlikeOrange

RobbedRobbins wrote: »

http://www.change.org/en-GB/petitions/ofcom-enough-s-enough-give-orange-ee-customers-back-their-free-broadband

Please keep signing, there are 176 signatures to date,so just the rest of the 89,824 unhappy EE customers to find!!!! Please post this link onto any social site you are a member of,or your entire email address list would do!

Please sign the petition!!! 15 signatures to go to mark another hundred.

numberseven

BT seem to be offering Orange customers a bit of a deal providing they already have a BT landline. On another note, has anyone noticed that since Enough is Enough came into being, Orange mobile 3G coverage seems to have gone down hill. Are they decreasing their power output to try and force people down the 4G route I wonder?

Eva49

almostmedieval wrote: »

I see by the other posts I am not alone in being screwed by orange. I just renewed my contract 3 weeks ago and during the sign up telephone conversation asked more than once whether or not I would keep my broadband, and I was told nothing would change. I , like most of you out there,feel cheated and the biggest pill to swallow is the fact that they waited until I renewed my contract to do this! ORANGE YOU ARE SCUM!

Outrageous! - still mis-selling contracts! - beyond belief

mnbvcxz

For what its worth I called the 0800 9801716 and said calmly that I had had a letter saying my broadband was being cancelled and which was odd because they had told me it was included with my upgrade contract. They said fair enough in that case they would extend it to the end of my contract in July. We never mentioned land lines at all.

Obviously it would have been better if they had done this for everyone two months ago but there it is. I did not really want feel like a fight at the moment, justified or not.

Will_B_Back

Totally agree Eva, and they can't argue that it WAS a long time ago