Orange 'Free' Broadband

jezster

dfurn wrote: »

Story on this due to be on Radio 4's Moneybox today at 12 apparently.

Listened to it online just now,the contract lawyer totally agreed with us, they cannot make the headline offer of free BB & then just decide to take it away, & that in other similar cases the court of appeal agrees.
It is the Headline offer that induces you to buy, not the small print in the T&C's
Orange declined to send a representative to the program. Mmmm wonder why?

Eva49

diamonds wrote: »

A joint venture with two mobile network access codes ? Ofcom should have revoked one license and sold it on or let T-Mob hit the wall.

A companies house search clearly shows T-Mobile to be owned by EE

Date of change Previous Name
01/07/2010 T-MOBILE (UK) LIMITED
17/04/2002 ONE 2 ONE PERSONAL COMMUNICATIONS LIMITED
05/10/1999 MERCURY PERSONAL COMMUNICATIONS LIMITED
18/05/1992 UNITEL LIMITED
13/09/1989 YELDASH LIMITED

(Previous link was time limited)

http://www.companieshouse.gov.uk/ - click find company information on the right

Insert company number - 02382161

But a Wikipedia search shows it as a 'joint venture'

http://en.wikipedia.org/wiki/T-Mobile

In 2010, T-Mobile UK became part of a joint venture with France Telecom's UK mobile-network provider, Orange UK. Combined, the two companies make the UK's largest mobile-network operator, called Everything Everywhere. Despite the joint venture, the T-Mobile and Orange brands continue to co-exist in the UK market.

http://en.wikipedia.org/wiki/T-Mobile

More smoke and mirrors? which Ofcom endorsed?

Or maybe I am misunderstanding this totally?

Eva49

jezster wrote: »

Listened to it online just now,the contract lawyer totally agreed with us, they cannot make the headline offer of free BB & then just decide to take it away, & that in other similar cases the court of appeal agrees.
It is the Headline offer that induces you to buy, not the small print in the T&C's
Orange declined to send a representative to the program. Mmmm wonder why?

Orange are on a very sticky wicket on so many levels and they know it I suspect!
Even though they have Ofcom 'onside'.

The fact that the T&C's don't hold water it is even more evident how snug Ofcom and Orange are!

I remember Orange telling me 'we have Ofcom's backing' - and Ofcom saying initially 'Orange can do this, it is a business decision and covered by their T&C's'!!!!

Only when we found the mis-sold route were we able to get results!

jezster

The lawyer also said that in the first instance of selling the mobile contract with the free BB there was no mention of ever having to have a Orange landline service.

It's nice to see consumers backed up, after all it is our money that keeps companies running.
The lawyer quoted on how Hoover went bust over offering free flights, if customers spent £100 on Hoover products, Hoover got took to court about it & totally lost.

No wonder Orange is re-instating the free BB until the end of contracts.

Eva49

Personally I feel Trading Standards should be investigating this and have believed that from the outset.

It is clear Ofcom exist to pay lip-service to Orange and are not prepared to legislate on any aspect that would prove detrimental to them (Orange).

Ofcom is another issue that has only become apparent through this whole debacle and also needs investigation and addressing!

jezster

I agree with you, there's something fishy smelling about Orange/Ofcom

lets get researching & see what Ofcom did in similar type cases.
They cannot make a rule for one & not another

jezster

Just a thought
After what the contract lawyer said on the radio program.
All of the people who were on mobile contracts with the free BB should not have to be treat on a individual basis to keep it, everyone should be allowed to keep it in the first instance, without jumping through hoops or switching to the Orange land line to keep it.

Will_B_Back

Hi Fellow Protesters,

I was just leaving the house today, and caught the news on BBC Breakfast.
Moneybox presenter Paul Lewis, implied that after taking legal advice, we have a case. Orange however are still disputing that Misselling occurred.

Having spoken to the Executive Office only this week, they are still sticking to a very obviously, prepared statement.

I lost count of the number of times "It WAS a long time ago", was trotted out in reply to whatever was said.

Have also been back in touch with Ofcom for an update on the progress of the case of Misselling, which they informed me had been logged against Orange,as a result of my previous email.

Keep applying the pressure,there appears to be some small cracks forming.

Paully232000

I didnt listen to the programme but the moneybox presenter, Paul just tweeted that if one has complaints about orange, or a mobile provider you should go to cisas. Thought we had already found that we could not do this.
Obviously dont know the context of the programme.

Eva49

Paully232000 wrote: »

I didnt listen to the programme but the moneybox presenter, Paul just tweeted that if one has complaints about orange, or a mobile provider you should go to cisas. Thought we had already found that we could not do this.
Obviously dont know the context of the programme.

This is where it all falls down - being hidden behind a Commercial/Business decision.

I have had several lengthy chats with CISAS - who assured me that although they would have liked to help, could not, because it was a business decision.

I asked them to define that - they said it was a decision that involved huge numbers of customers and they did not have the resources to address it.

CISAS can arbitrate on a case by case basis but not one involving numerous customers, they are adjudicators not judges - I was advised to take the legal route - which is what I did.