returning a used car seems very grey....

mikey72

Lady_Alexiel wrote: »

Why the need for large shouty red letters? .............

Easy answer.
He's a used car dealer too.
How did yours respond?
Large red shouty letters seems to be common, in real life, or on the internet, they're the same.

mikey72

vaio wrote: »

That's something you could have mentioned before.

Get on to your credit card company and tell them the story.

Keep it simple.....

Car has multiple faults discovered in the first couple of days, you rejected it under SOG but dealer won't give money back.

Credit card companies don't like unhappy customers or merchants who don't play by the rules and leave the credit card companies open to S75 claims and will likely put pressure on dealer to get it resolved pdq.

Any more letters you write cc to the credit card company as they are jointly liable with the dealer

100% the way to go.

Lady_Alexiel

vaio wrote: »

That's something you could have mentioned before.

Sorry >_< I've been so dam annoyed about the car being faulty more than anything else. The more you guys have helped me dig into this the more inconsistantcies i've been finding >_< If this guy doesnt reply favorably to my letter the next call will be to the credet card company.

vaio

Forget waiting, ring them in the morning

atrixblue.-MFR-.

agree do not wait till you et a dealer response, get onto the CC and notify of the problem they should help you in getting the dealer to respond to you.

s_b

atrixblue.-MFR-. wrote: »

bewdley no she doesnt have to give them an oppertunity to repair at all.

andy.m and others. no she hasnt accepted the vehicle upon delivery in the eyes of legislation soga is an ACT that was passed in parliamant (so not law).

i believe the OP acted fairly, she went down there and gave the guy an oppertunity to replace the vehicle (because the OP didnt accept the vehicle as it was not of sufficiant quality) and was happy in paying a little extra for one off stock.

the guy was totally blinded by this potential extra cash, and had cotton wool in his ears when the OP tried explaining that she was not happy with her goods and wished to have it replaced because in legislation (there to protect BOTH sides from wrong doing) she was entitled to he kept refuring abruptly by interuption saying give this number a ring, now sorry HE SHOULD be giving the OP time to explain her concerns he didnt thats not entirely fair at all, and then to disrepect her and shout and swear at her on the way out like a little wimp is not on either.

OP do not drive this car now you have every intention to reject it, record the odemeter reading with a photo, and compare it to the sales invoice odemter reading so in future come time he has it back does give him time to say you put 40k miles on it and must have used the vehicle when you said you had formally rejected it and told him to collect it so he will now take off useage in the refund.

thought all you honest traders would be happy this dealer has been named and shamed, after all if your honest then people near this person (if your in the area) would flock to you instead or are some of you in the old school boys club with this numpty?

original post said she emailed seller first
we have no idea what she put in that email

s_b

mikey72 wrote: »

Easy answer.
He's a used car dealer too.
How did yours respond?
Large red shouty letters seems to be common, in real life, or on the internet, they're the same.

its called impact
and it worked
i notice OP hasnt answered the question
my guess is they bartered the dealer down to 2 grand probably from $2495 he then offered his standard 3 month warranty but OP upped it with the $500 they saved
car then went on to have a very common eac failure and a blocked aircon possibly as stated because pollen filter blocked

OP then emailed dealer i suspect rejecting car in strong language and turning up on a sunday when man on his own and giving him some verbal ,he responded by advising his man would initiate repairs once they rang the number he proffered
OP then goes on to drive car and clutch problem develops again its an old banger and clutches do go

OP then goes on to get office junior to push suspension down and is told that shouldnt have passed the mot either


im on no ones side by the way i dont give 2 hoots for selling dealer but if OP swore he had horns on his head some of you on here would believe the OP


basically dont spend 2g on a 100,000 miler crap ford and expect necter

photome

s_b wrote: »

its called impact
and it worked
i notice OP hasnt answered the question
my guess is they bartered the dealer down to 2 grand probably from $2495 he then offered his standard 3 month warranty but OP upped it with the $500 they saved
car then went on to have a very common eac failure and a blocked aircon possibly as stated because pollen filter blocked

OP then emailed dealer i suspect rejecting car in strong language and turning up on a sunday when man on his own and giving him some verbal ,he responded by advising his man would initiate repairs once they rang the number he proffered
OP then goes on to drive car and clutch problem develops again its an old banger and clutches do go

OP then goes on to get office junior to push suspension down and is told that shouldnt have passed the mot either


im on no ones side by the way i dont give 2 hoots for selling dealer but if OP swore he had horns on his head some of you on here would believe the OP


basically dont spend 2g on a 100,000 miler crap ford and expect necter

Even if the OP had an attitude it doesnt alter the facts.

You certainly make lots of assumptions, I guess most used car dealers think of their customers the same, its no wonder hardly anyone trusts them

mikey72

s_b wrote: »

its called impact
and it worked
i notice OP hasnt answered the question
my guess is they bartered the dealer down to 2 grand probably from $2495 he then offered his standard 3 month warranty but OP upped it with the $500 they saved
car then went on to have a very common eac failure and a blocked aircon possibly as stated because pollen filter blocked

OP then emailed dealer i suspect rejecting car in strong language and turning up on a sunday when man on his own and giving him some verbal ,he responded by advising his man would initiate repairs once they rang the number he proffered
OP then goes on to drive car and clutch problem develops again its an old banger and clutches do go

OP then goes on to get office junior to push suspension down and is told that shouldnt have passed the mot either


im on no ones side by the way i dont give 2 hoots for selling dealer but if OP swore he had horns on his head some of you on here would believe the OP


basically dont spend 2g on a 100,000 miler crap ford and expect necter

Basically all used car dealers are the same.

Don't spend 2g with them on a crap car they know is crap, and will abuse you when you find it's crap. They'll keep your money, laugh in your face, and treat you like crap.
Use any means to show them they can't treat you as crap.
If you can, drop crap on them, as they only understand crap.

Joe_Horner

Good points on both sides, which really boil down to:

All customers and dealers are people. Some people will play you for what they can get.

From the dealer's point of view, they're going to sell to far more player customers over time than the average buyer will buy off player dealers but, from an individual buyer's perspective, if they hit one bad dealer, it's probably close to 100% of their buying experience.

Personally, as with a lot of things, I blame Maggie T and her "everyone for themselves, sod social conscience" ethos