Do I have a leg to stand on with Apple?? :-(

almillar

mrsyardbroom maybe you and your husband should do a little Google of 'in app purchases' and do a bit of research.

lolavix

mrsyardbroom wrote: »

I think we have a good case for claiming from the bank.

Seriously? Why on earth would you think that? The bank cannot stop a payment that your husband has authorised. Nor should they. Your best bet would be to plead with Apple and ask for a refund. However, they would be under no obligation to give one.

Humphrey10

mrsyardbroom wrote: »

I think it's awful the way these big corporations make money out of innocent people.

What's awful? It's like buying anything else - you say I want to buy that, they say OK it costs £X, you say OK here is the money. There is no requirement for the seller to quiz you about if you are mentally competent enough to be in charge of your own affairs or not.

robbies_gal

im sorry your husband has an illlness but maybe he should be able to access money in that case? i do sympathise but if youre classed as his carer u have to take responsibilty

choddo

Humphrey10 wrote: »

What's awful? It's like buying anything else - you say I want to buy that, they say OK it costs £X, you say OK here is the money. There is no requirement for the seller to quiz you about if you are mentally competent enough to be in charge of your own affairs or not.

I know I've just created a zombie thread, sorry, but a friend has just been lamped for £400 by in-app purchases by a child (one single purchase was £69!) and I was searching for experiences of Apple's attitude to refunds.

This is not like someone selling anything else. These games are carefully designed with graphics, sound and concepts that appeal to children (and adults with not so great critical thinking faculties!) and take every opportunity to pull you into an upward curve of in-app expenditure. Some even force you to load them up regularly just to tap icons or you won't progress your farm/zoo/whatever, to make sure you don't forget to come in and be sold at. They use some very clever psychology and are definitely ethically questionable.

Emy1501

Yeah happened to us to the tune of about £150. Whilst itunes asks for a password on even free apps it doesn't seem to bother with one for in app purchases.

We got the money back within a few days and only had to send one email.

They will only reimburse the once as you will need to turn in app purchase off in the future.

gjchester

choddo wrote: »

I know I've just created a zombie thread, sorry, but a friend has just been lamped for £400 by in-app purchases by a child (one single purchase was £69!) and I was searching for experiences of Apple's attitude to refunds..

Emy1501 wrote: »

Yeah happened to us to the tune of about £150. Whilst itunes asks for a password on even free apps it doesn't seem to bother with one for in app purchases.

In App purchases require a password to be entered before they are permitted, See

http://support.apple.com/kb/ht4009

However there is a 15 minute grace preiod, where you don't need to re-enter it.

Don't get me wrong I've had a friend have this done to him, but the root cause was him giving his daughter his password to download stuff. Even when she did it once before for a few pounds he simply told her off and didn't change his password. Then she did it for about £50. Her reason " All her friends parents do it" (and for Xmas she has to have a iPhone 5 and a new Ipad as all her friends have them too).


He would not have thought to give his card and PIN number to her, so why let her have the password.

Emy1501

My son did not know the password. The impression I get is if you down load an APP then you have this free open window.

So you download a free app and then the kid has a 15 minute window where they can run a massive bill of in app stuff. The other issue is that a msg often pops up asking the user to buy more items rather than the user actively doing it themselves.

Anyway I doubt that apple gave the money back out of the goodness of their heart and I suspect that the problems they were having in the US over the issue is what made them pay up pretty quickly.

Another issue is that payment details are stored by Apple whether you want them stored or not. Everytime you buy something you then have to back into your payment details to delete your card details.

[Deleted User]

Ask Apple - i've heard they've been lenient in the past

Also - look in the Settings, General > Restrictions. You can disable in-app purchases completely.

When my 3 year old uses our ipad, it's so locked down he can only use current apps (can't delete or add), can't use the camera or facetime, can't do in-app purchase