Do I have a leg to stand on with Apple?? :-(

epskie

Hello All,

I have just checked my Internet banking and apple iTunes have taken £70.11 out of my account! I have looked at my emails and sure enough the receipt is there for an 'in-app purchase' within a Moshi Monsters app. Upon interrogation of my 6 year old he has admitted that he knows my password and input it whilst playing on the MM app.

Needless to say I am furious but will Apple even entertain me when I call them? Surely 'in-app purchases' to the tune of £70 should not be available within a children's app? Any advice would be most appreciated.

iamsporticus

This is probably as welcome as the time I posted asking for advice on how to get playdough out of a carpet in a rented house and I got 40 posts saying dont let the kids use it without supervision, however my kids certainly dont know my itunes password, or my Amazon one, internet banking, cashpoint PIN etc etc etc

Good luck

If it helps a pal actually did get them to drop a similar transaction for a racing game so its worth a go

Humphrey10

The OP has posted the same topic elsewhere, so here's a copy of my reply:

epskie wrote: »

Needless to say I am furious but will Apple even entertain me when I call them? Surely 'in-app purchases' to the tune of £70 should not be available within a children's app? Any advice would be most appreciated.

He is only 6, you shouldn't be furious with him.
I'm sure you don't mean you are furious with Apple, as it's not their fault at all - you gave your password and iDevice to a six year old, and didn't turn off in app purchases.

Why shouldn't £70 IAP be available in a children's app? Some parents have a lot of disposable income. There are many ways to prevent the IAP from being bought - don't tell the child the password, turn off IAP, don't have payment information on the iTunes account.

However if you ask Apple politely, they might refund the money. They do sometimes (quite often?).

epskie

Thank you. I'll try to speak to them tomorrow.

Lyz_Fox

hi,#
a ray of hope for you, a friend's daughter ran up over £300 on smurf berries if my memory serves me correctly but that was on android, after many emails he did actually get all of the money back and lesson learnt that on his phone there is no lock button for in game purchases
just remember that they dont have to give you the money back though & if they do it is a bonus
good luck

robbies_gal

you give your child a phone and blame apple for the money theyve spent buying apps

ok

llyamah

Humphrey10 wrote: »

The OP has posted the same topic elsewhere, so here's a copy of my reply:

He is only 6, you shouldn't be furious with him.
I'm sure you don't mean you are furious with Apple...
Why shouldn't £70 IAP be available in a children's app? Some parents have a lot of disposable income.

From my reading of the OP, it did mean he was cross with Apple and not the child.

As for the comment about £70 IAPs being okay in a children's app being okay because some parents have a lot of disposable income... seriously? £70 on an add-on to a game like that... I agree with the OP, it shouldn't really be allowed... but I do also agree with the people who say that the child should have never known the password!

almillar

Your security has been compromised by a six year old. Might I suggest changing your passwords to something more challenging and watching your back while you type them?!

reclusive46

Apple normally does refund these kind of things, first time.

thegoodman

llyamah wrote: »

From my reading of the OP, it did mean he was cross with Apple and not the child.

As for the comment about £70 IAPs being okay in a children's app being okay because some parents have a lot of disposable income... seriously? £70 on an add-on to a game like that... I agree with the OP, it shouldn't really be allowed... but I do also agree with the people who say that the child should have never known the password!

I don't think it would be right to limit the amoun, some games on Xbox and ps3 cost around £50 and if you know the password for amazon you can order them. Where do you stop with the limit?
It should be up to the parents to control not Apple or others.

gjchester

almillar wrote: »

Your security has been compromised by a six year old. Might I suggest changing your passwords to something more challenging and watching your back while you type them?!

The OP should not feel bad its a common problem. A friend has the same and his daughter spent £50 on MoshiMoshi monster food. In my friends case he knew his daughter knew the password jsut decided it was too much hassle to change it until she spent t

Apple have tried to make it harder in app purchases now need the password each time assuming you have the latest firmware, but if the son/daughter knows the password thats no help.