Do I have a leg to stand on with Apple?? :-(

Curr946

look, when you down load an app or make inapp purchases it asks for a password. Its upto you to keep the password safe.

Alexwild

Apologies but I agree with llyamar regarding being able to make large in app purchases. There are a lot of people with more money than sense who spend £70 in a kids game without even thinking or plough (pardon the pun) lots of money into imaginary crops on Farmville. Personally I think such people are idiots, but just remember that if it wasn't for such people, these games wouldn't be free for everyone else to use. People spending lots of time and effort to make computer games have to earn a crust too you know!

timberflake

These app's are designed to make profit, your iTunes password is there for a reason, specifically to stop people doing this kind of thing.

You can ask Apple politely, but doesn't the app developer get a say too (I don't know).

If you want to be furious with anyone, be furious with yourself, Apple are completely blameless, however, you should taken greater are with keeping your password secret.

mrsyardbroom

My husband has done something similar so it doesn't just apply to 6 year olds. He's recently got an ipad and started playing games on it. He's 65 and has never done anything like this in his life. When he ran out of points he simply bought more without realising that he was spending real money. He thought the whole thing was just a big game and was horrified to find emails in his inbox telling him that real money is going out of our joint account to pay for the points. We are trying to contact Apple without much success. The offices aren't open and the email says they'll try and reply within 48 hours. We don't have the money to pay for all this and the bank won't stop the payment.

mrsyardbroom

It gets worse. My husband can't even access his itunes account. He doesn't know his ID or his password and he can't recover either of them. He gave them an email address but he said it was some sort of special recovery email and he doesn't know what it was. When he tries to verify his birth date itunes says it's the wrong information. He really has absolutely no idea what he's doing! We'll try to ring support when they're open. If only I'd known what he was up to I would have set parental controls!

diamonds

LOL, now now...go to store in settings and reset account

mrsyardbroom

I've got into his account and removed the debit card details. I'm waiting for an email from itunes to say whether they can give us a refund or not. If not we'll dispute it with the bank. I should add that my husband suffers from aspergers and when he saw it was a free game he thought it was just that and that everything was entirely free. With aspergers, if someone locks onto an idea like that it can be impossible to shift it. If a screen comes up saying something costs £69.99 it only registers as virtual money and not real money. The game is free and therefore everything is free and it's like playing Monopoly with Monopoly money. The poor man is totally puzzled as to why he's got emails saying he's spent all this money. I think it's awful the way these big corporations make money out of innocent people. I've removed his debit card details from itunes.

mrsyardbroom

As an added note, before itunes had time to request the money from our bank account, we contacted the bank and asked them to stop the payment. My husband tells me that the bank said they couldn't do this. I've since found out that the bank assumed the transaction had gone through or that the money had at least been requested. They didn't bother to check and they just told my husband to wait until the money had gone. I think we have a good case for claiming from the bank.

macman

Why is it either Apple's fault or the bank's?
Your husband is an adult, despite his Asperger's. and is presumably therefore capable of having and operating a bank account and an iTunes account.
You have no grounds for a refund, because he bought these of his own free will. The bank will investigate and find that the payment was correctly authorised and the goods were supplied. No grounds for a chargeback there.
Apple might refund, but they are certainly under no obligation to do so.

Buzby

The bank is correct, this is simply purchaser remorse and the bank will not entertain the contention that he dis not authorise payments (after all, did he provide his details for the express purpose of using iTunes). Aspergers is not a valid excuse to somehow wave the charges - you can certainly ask, but this will be goodwill only if they entertain the possibility of a refund.

There is a bigger issue at stake, if he has no grasp of the ramifications of his actions, he must be protected. This means the removal of all instruments that can be used to run up bills. iTunes can be the tip of he iceberg, but the responsibility falls squarely in the family members to ensure these situations cannot occur to embarrass or disadvantage the person. Why you believe the vendor owes a duty of care to you eludes me - they exist to sell their products, and these purchases were made. Since a plastic card must be used, it is this that must be restricted and monitored if you are to have any hope of staying on top of this, and other possible situations where irresponsible card use will be an ongoing problem