Order cancellation timescale??

Equaliser123

Oh and for your notice of legal action (and Court proceedings if necessary) you need to send to: QS Supplies LTD, 72 Forest Road, Leicester, LE5 0DG Registered Number 538096

lukerichardson40

Thanks guys. I know getting angry and giving them abuse doesnt help, but it just boiled over. They are so incompetent it is unreal, I couldnt help it.

I will look for a good letter before action template and write a letter to them. I will send it recorded delivery tomorrow.

If any of you have sent one before which was good perhaps post it here so I could use it?

Thanks

lukerichardson40

This is the letter I have written, how does this look to you guys? -

LETTER BEFORE COURT CLAIM.
Dear Sir or Madam,
Re: Order number QS-342472
You have refunded me £447.60 from the above order which was cancelled prior to dispatch. The total order ammount was for £569.03. You have not refunded me the full ammount, leaving me short of £121.43.
I have previously emailed you all details of this order to prove the order was cancelled prior to dispatch. I have them available should this proceed to court
I am once again requesting a FULL refund of all money paid to you. This ammount is £121.43 on the grounds that the goods were cancelled prior to dispatch. You chose to sent them anyway.
I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.
To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.
If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.
I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.
I look forward to your acknowledgement.
Yours faithfully


Luke Richardson

mildred1978

lukerichardson40 wrote: »

This is the letter I have written, how does this look to you guys? -

LETTER BEFORE COURT CLAIM.
Dear Sir or Madam,
Re: Order number QS-342472
The above order was cancelled by telephone and e-mail on xxxxxxxxx. Under the Distance Selling Regulations I am entitled to a full refund of the order value, namely £569.03.

I have received a refund of £447.60, which does not constitute the full value. £121.43 remains outstanding.

I have previously emailed you all details of this order to prove the order was cancelled prior to dispatch. I have them available should this proceed to court.

I am formally requesting that you refund the outstanding amount of £121.43 immediately on the grounds that the goods were cancelled prior to dispatch. Your choice to sent them anyway does not render me liable for any costs whatsoever.

I would like a reply as soon as possible so that I know you have received this letter.

Should you not agree to the refund, please send me a detailed response saying why you don't agree.
[STRIKE]To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.[/STRIKE]
If I do not receive a satisfactory response from you within 14 days of the date of this letter, I will issue proceedings against you in the county court without further notice. This may increase your liability for costs.
[STRIKE]I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.[/STRIKE]
I look forward to your acknowledgement.
Yours faithfully


Luke Richardson

I don't know where you found this letter, but I've made some corrections.

lukerichardson40

Thankyou Mildred1978. So with those parts taken out you think that would be a fine letter to send to them?

mildred1978

lukerichardson40 wrote: »

Thankyou Mildred1978. So with those parts taken out you think that would be a fine letter to send to them?

If you read it you'll see that I've altered quite a lot

lukerichardson40

I have read it all... it sounds very good, thanks! I appreciate your help and I will get that printed and signed and sent off recorded delivery.

Is 2 weeks the standard? Could I put 1 week and it still be just as valid?

mildred1978

lukerichardson40 wrote: »

I have read it all... it sounds very good, thanks! I appreciate your help and I will get that printed and signed and sent off recorded delivery.

Is 2 weeks the standard? Could I put 1 week and it still be just as valid?

Absolutely.

lukerichardson40

Well I will do that then, they have had quite long enough to pull their finger out and be reasonable and I am sure any court will see that. 1 week is fair I think.

Fingers crossed they realise I am serious and pay up. I really cant understand why they arent paying and I cant see where they got the 121.43 from?!

malchish

They will pay. Keep strong, do not let stress to eat away any of your time. It is like a chess game, they are trying it out. They do not want to surrender too soon - what if you get stressed and give up?